On 16th January I had requested withdrawals 200e. So,today I checked my account for see the winning money but nothing. Then I spoke with support about this matter and she had informed me to write emails to risk managements.But why?
**Casino Rewards: More than 10 million satisfied users and over 12 years of rock solid reputation. Let us take care of you.
You are now chatting with Lea.
Lea: Welcome to the Casino Rewards support chat. How are you doing today?
Lea: How can I assist you today?
you: why my account locked?
Lea: I can check that for you.
Lea: Could you please confirm your casino account number for me?
Lea: Thank you.
you: the pending period 48 hours passed long time ago
Lea: Farjana you have to contact our Risk Management Department which is looking after your account. You can contact them via email : [email protected]
you: why should I contact with them!!
you: Today I should receive my winning 200 euro
Lea: Because my department is not looking after your account anymore. Therefore I do not have any information about your account.
you: same story like other players!**
I never faced this kinda situations Can you help me to figure out please?