I sign up to there no deposit offer deposit 0.10p to get my £20 I got that played the slots on there on £1 a go won 600 played about another 400 spins till I had £410 out then they send me some excuse and bad my account something to do with betting 25% of what they give me in one go whens that's a lie I only play the slots on £1.50p a stake so they rip me off I would never go nere this casino they are scams casino I advise never to play this site again what a joke they and on top of all that they do not reponse to your email what a joke casino of course they are not base in the uk if not they would not me aloud to give away with things like this
The complaint has been reopened upon Virtual City Casino's request.
The following email was sent to you:
We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.
For more information please look under Bonus Account Terms and Conditions include >> Point 13
"The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met; A single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun.
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps and Roulette
4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0."
Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.
The relevant T&Cs can be found here:
Sign Up Offer Terms and Conditions
Deposit Bonus Promotion
Bonus Account Terms and Conditions
Xiii. Virtual City Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play:
a. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met; A single bet in Roulette counts as the total of all chips placed on the table when the wheel is spun.
The bets that broke the terms have been forwarded to Ask Gamblers and are available on request from you to risk management. Please feel free to email them on [email protected] for the breakdown.
We have received evidences that player indeed breached the bonus terms. There's nothing more we could do in this case. The complaint is now closed.
Virtual City Casino complaints
- 10 of 12 resolved
- 3 days avg response
- 3 weeks avg complaint life
- 0 avg amount
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