recently I joined the casino, I gained 70 pounds, and I made a withdrawal, a week of that, I have not received payment, help me , thinks ,
I have been told that risk management is waiting on ID documents from you.
Please check your spam email for any requests from them.
my account was locked for no reason one weeks ago ,now yu are back asking for documents ? where i send my ducmts ? now my account is always locked . what happens ?? i got no message from yu ,
Virtual City Casino complaints
- 10 of 12 resolved
- 3 days avg response
- 3 weeks avg complaint life
- 0 avg amount
Virtual City Casino - Verification takes agesResolved
Virtual City Casino - Verification takes ages
Hello! I have problem with verification in this casino. They asked me to send my documents: passport, utility bill, screenshot Skrill. I sent it. ...Read more
Virtual City Casino - £300 withdrawal voidedResolved
Virtual City Casino - £300 withdrawal voided
I have played and deposited with Virtual City, however they asked for my ID and this was sent (and no issues had). I used my brothers debit card to ...Read more
Virtual City Casino - rip off casino?Resolved
Virtual City Casino - rip off casino?
I sign up to there no deposit offer deposit 0.10p to get my £20 I got that played the slots on there on £1 a go won 600 played about another 400 ...Read more
Virtual City Casino has been locked my account without inform me!!Unresolved
Virtual City Casino has been locked my account without inform me!!
On 16th January I had requested withdrawals 200e. So,today I checked my account for see the winning money but nothing. Then I spoke with support about ...Read more
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