Ag Awards

Virtual city casino - Casino has closed my account and voided my withdraw

Complaint Info
Disputed casino Virtual City Casino
Reason Bonus terms violation
Posted on May 16, 2014

I was searching on askgamblers for a good deposit offer and I found this nice casino with a nice welcome bonus!You just need to make very little deposit as $0.10 and get $20 amazing bonus. (i warrant you cant find it in other casino offer)

so i started to playing spanish blackjack..its so fun since i won and double my start balance to $40. and then i play video slot.. i know microgaming is one of the biggest online casino software since i really confused to choose one video slot to play. i type "T" word on the searching box and and looking tally ho video slot and amazing i won free spin twice and raise up my balance more than $100.

I think this my lucky night.. choose big kahuna for second slot to play and won about $250, i keep play and almost lost it all. i'll going back to playing blackjack with the balance has left $20.. NICE !! i raising again. its time to revenge Big Kahuna. Right, as my prediction i've hit about 4-5 bonus and won $300

i'll keep play and choose league of fortune for the next slot.['m start play with a big stake about 2,5 per spin and raise again 4,5 per spin. got 12 free spin and hit a big win on that.

finally i still have about $370 on my casino account and take $311 to withdraw it.

And I really Surprised when i've check my email..

i received email from casino risk management this morning

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated.

What a hell, i really anger with the arraignment. what a system they have and tell i have multiple account in there. its my first time i play on virtual casino. and i just have 1 account in there. and i check for the casino rewards they have many casino incorporate. Check from the all casino i would pay $100 for anyone has found my account in there.!!!

Posted on September 8, 2013

As rick management sent to this player, our systems have detected that multiple casino accounts have been created using your PC, email address or personal details.

I have sent the proof over to the ask gamblers admin.


Posted on September 9, 2013

 Multiple accounting is strictly forbidden, per casino rules! Evidence received, so this complaint is solved! 

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