I have problem with verification in this casino. They asked me to send my documents: passport, utility bill, screenshot Skrill. I sent it.Than they asked to send notary verified document and information about the notary. Ok. I did it. Than they didn't reply about week. After my question Riskmanagment said that they need to call the notary. I still wait it about 1 week, becourse they need to find russian speaker. Yesterday Riskmanagment wrote that they have managed the call and will call end of this week. I was shocked. They specifically tighten the verification process. It last more than two weeks, and I'm not sure it's something end.
I will look into your complaint first thing Monday.
After looking into this, it seems that the player has reversed and played their entire balance before the risk management department was able to verify the notary.
Complaint was made the day after reversal.
No further action is required on the casino's side as there is no longer a pending withdrawal.
Virtual City Casino complaints
- 10 of 12 resolved
- 3 days avg response
- 3 weeks avg complaint life
- 0 avg amount
Virtual City Casino - £300 withdrawal voidedResolved
Virtual City Casino - £300 withdrawal voided
I have played and deposited with Virtual City, however they asked for my ID and this was sent (and no issues had). I used my brothers debit card to ...Read more
Virtual City Casino - Slow paymetUnresolved
Virtual City Casino - Slow paymet
recently I joined the casino, I gained 70 pounds, and I made a withdrawal, a week of that, I have not received payment, help me , thinks ...Read more
Virtual City Casino - rip off casino?Resolved
Virtual City Casino - rip off casino?
I sign up to there no deposit offer deposit 0.10p to get my £20 I got that played the slots on there on £1 a go won 600 played about another 400 ...Read more
Virtual City Casino has been locked my account without inform me!!Unresolved
Virtual City Casino has been locked my account without inform me!!
On 16th January I had requested withdrawals 200e. So,today I checked my account for see the winning money but nothing. Then I spoke with support about ...Read more
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