I have played and deposited with Virtual City, however they asked for my ID and this was sent (and no issues had). I used my brothers debit card to make a deposit, and because of this they voided all of my winnings. I could understand if they wanted to send a cheque to me to verify it was me receiving winnings, but my account was just locked and winnings voided. I am not happy with this at all as I play fair, and expect a casino to do the same. I could supply my card information (although I wasn't asked) for further proof!
I was quoted:
"If the Credit Card, Ewallet or financial account used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino Classic account, then all winnings will be void."
1) This was a DEBIT card and registered under that section.
2) The card was registered in my brother name on the account and this was allowed!
3) They took the deposit from my brothers named card.
4) The casino in stated isn't the one I played at!
Please can you help, I have been fair with all this but the casino are playing dirty it seems.
Red Ping Win Casino