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Casino Complaints

Approval wait time......

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By sharks1067
11 years ago
Message on forum

I put in a request on 11/5 and it still hasn't gone through the approval process, according

to there rules approval takes between 10 and 15 business that should have been on 11/28

When I contact the casino all I am told is that they are working on it and be patient

I would like to see if your site could speed them up

Thanks Paul H

Disputed Casino Virtual Casino
Reason Delayed payment
Amount $600

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name

Dear Player:

The payment information for the withdrawal approved on 12/3 for $199 is available. You can contact any CS agent and request it from them since for security reasons we are unable to post the pick up details here.

The $425 payment approved on 12/5 will be processed shortly. Once payment information is available we will be contacting you back.

Regards

ReferCasino Affiliate Program

User name

Dear sharky67:

Virtual Casino approved your cashout on 12/5/2013 1:12:17 PM. Once it is processed we will be contacting you back accordingly.

Best Regards

ReferCasino Affiliate Program

User name loyalty-level-2

Just a follow up

Wow not only was it approved today I just received an e-mail letting me know funds can

be picked up at a Western Union location

Thankyou Virtual Casino!!

I will be a little more patient in the future

Paul H

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

Screenshot

Virtual Casino Complaints

See all complaints for this casino
Withdrawal Not Received for months

My username for virtual casino slots is < username removed >

I requested a wire transfer on 25/01/2023 for the amount of $2500.

On 14/04/2023 I requested a further withdrawal also for $2500.

I provided all documentation requested and complied with the terms and conditions.

I would appreciate any help you can give in getting these withdrawals paid, please.

Thank you.

Status solved Resolved
$5,000
Payment withheld
I requested a withdrawal for $2500 to my bank account from Virtual Casino.
My username is lexibabe
After a very long delay my request was rejected and Virtual casino asked for a bitcoin address in order to process my withdrawal. I gave them my bitcoin address on June 7th 2023 but have not received the bitcoin.
Status solved Resolved
$2,500
Withdrawal not paid within casino timeframe
Two withdrawals $2500 each have not been paid yet and are over the 10 day handling timeframe. 9/17 and 9/27 are the dates of the two withdrawals. Could you take a look at these two Tawni and work your magic? It looks like Virtual Casino and Vegas Strip Casino and mirror sites and the withdrawals show up under both sites.
Status solved Resolved
$5,000
Pending Withdrawal over one month

I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).

According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.

Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.

I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.

Status solved Resolved
$137
Delayed payment of $197
Hi, I need your help in my payments of $ 197 The first payment was requested at the end of July, I patiently waited, but more than two months have passed and I have not received any I will send a message to the casino payments [email protected] address, but I have not received a single reply. Very bad attitude to the players, help me get my money. The documents have been sent, it seems to me that the casino intentionally delays payments or does not intend to pay.
Status solved Resolved
$197
Withdrawal issue
I've been waiting for a $100 withdrawal since January. They needed additional paperwork which I provided and they sent me and email saying all my paperwork was all received and updated. I've contacted them on a couple of different occasion and I'm told it's been escalated and/or their third party payers are really busy and I'll get it soon. I know it's only $100 but it's the principle. Any assistance would be appreciated. Thank you!
Status rejected Rejected
$100
Multiple Delayed Payments
I am writing to Ask Gamblers to assist in payment of several approved withdrawals from Virtual Casino. Below is a list of the approved withdrawals from Virtual Casino. I followed up several times over a course of several months via email and chat to no avail. The total amount approved to date by Virtual Casino is $8,880. November 2, 2016 $2,267 wire December 15, 2016 $1,783 wire July 14, 217 $1,000 wire July 21, 2017 $1,000 check August 4, 2017 $1,000 x 2 checks August 10, 2017 $832 check In addition to the $8,880 approved for payment at this time, there is an additional $11,000 still in balance and pending approval by Virtual Casino. I anticipate a successful response from Ask Gamblers. Thank you for your time and attention.
Status solved Resolved
$19,880
Delayed Payments Totaling $12,000
I currently have 7 withdrawals that have been approved by the casino. The oldest dates back to February 1, 2017 in the amount of $1625. I'm asking that this be promptly paid and that the other payments that I'm owed be paid within a reasonable time frame. My approved withdrawals are as follows: $1625 on February 1, $1734 on February 6, $1923 on March 3, $1532 on March 17, $1733 on March 21, $1716 on April 24, and $1714 also on April 24. I appreciate you looking into this. Thank you.
Status solved Resolved
$11,977
$2500 approved March 22nd, still not paid
I've had some good luck with Virtual and they are always courteous with support, but repeated contacts have not resulted in payment. On 3/9 I requested a wire transfer withdrawal of $2500. On 3/17 that was declined for reasons not explained and then split into two $1250 check withdrawals approved on 3/22. Since that time, I have contacted them, escalated and re-escalated. I was told today that it takes 7-12 working days for a re-escalation which would be two more weeks. It's already been 2 and half months - 50 *working* days. The agent could not tell me if anything was wrong and could not tell me when this would be paid. I would like for these amounts to be recombined and paid via wire transfer.
Status solved Resolved
$2,500
Delayed $4301 due to deliberately delayed verification
in the days. ⬇️ I request my withdrawals $801.00 / 04/15/17 $2500.00 / 04/17/17 $1000.00 / 04/18/17 They returned to my account claiming lack of documentation . Ok I sent again the documents they needed in the email they passed me I did not have any more answers.I called them about 5 times and they just told me that everything was okay and that they would contact me and nothing goes. by Second time they returned my withdraws again by claiming the same thing and they had not received the email again sent the documents and I still sent the date and time that they had sent the first one. And now for the third time after almost 1 month and a half they return My withdraws again claiming the same thing that is missing the same document that I already sent them 3 times ...
Status solved Resolved
$4,301
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