Complaint #10 Virtual Casino

Approval wait time......

By sharks1067

12 years ago

I put in a request on 11/5 and it still hasn't gone through the approval process, according

to there rules approval takes between 10 and 15 business that should have been on 11/28

When I contact the casino all I am told is that they are working on it and be patient

I would like to see if your site could speed them up

Thanks Paul H

Disputed Casino Virtual Casino

Reason Delayed payment

Amount $600

Discussion

AskGamblers

• Support Team

12 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Virtual Casino

• Representative

12 years ago

Dear Player:

The payment information for the withdrawal approved on 12/3 for $199 is available. You can contact any CS agent and request it from them since for security reasons we are unable to post the pick up details here.

The $425 payment approved on 12/5 will be processed shortly. Once payment information is available we will be contacting you back.

Regards

ReferCasino Affiliate Program

Virtual Casino

• Representative

12 years ago

Dear sharky67:

Virtual Casino approved your cashout on 12/5/2013 1:12:17 PM. Once it is processed we will be contacting you back accordingly.

Best Regards

ReferCasino Affiliate Program

sharks1067

• United States • 1 reviews

12 years ago

Just a follow up

Wow not only was it approved today I just received an e-mail letting me know funds can

be picked up at a Western Union location

Thankyou Virtual Casino!!

I will be a little more patient in the future

Paul H

Virtual Casino Complaint Stats

Resolved 26 / 30

Avg. Amount $2,993

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

Virtual Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 24 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

Virtual Casino Complaints

See all complaints for this casino

Withdrawal Not Received for months

My username for virtual casino slots is < username removed >

I requested a wire transfer on 25/01/2023 for the amount of $2500.

On 14/04/2023 I requested a further withdrawal also for $2500.

I provided all documentation requested and complied with the terms and conditions.

I would appreciate any help you can give in getting these withdrawals paid, please.

Thank you.

Resolved

$5,000

Payment withheld

I requested a withdrawal for $2500 to my bank account from Virtual Casino.
My username is lexibabe
After a very long delay my request was rejected and Virtual casino asked for a bitcoin address in order to process my withdrawal. I gave them my bitcoin address on June 7th 2023 but have not received the bitcoin.

Resolved

$2,500

Withdrawal not paid within casino timeframe

Two withdrawals $2500 each have not been paid yet and are over the 10 day handling timeframe. 9/17 and 9/27 are the dates of the two withdrawals. Could you take a look at these two Tawni and work your magic? It looks like Virtual Casino and Vegas Strip Casino and mirror sites and the withdrawals show up under both sites.

Resolved

$5,000

Pending Withdrawal over one month

I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).

According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.

Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.

I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.

Resolved

$137

Delayed payment of $197

Hi, I need your help in my payments of $ 197 The first payment was requested at the end of July, I patiently waited, but more than two months have passed and I have not received any I will send a message to the casino payments [email protected] address, but I have not received a single reply. Very bad attitude to the players, help me get my money. The documents have been sent, it seems to me that the casino intentionally delays payments or does not intend to pay.

Resolved

$197

Withdrawal issue

I've been waiting for a $100 withdrawal since January. They needed additional paperwork which I provided and they sent me and email saying all my paperwork was all received and updated. I've contacted them on a couple of different occasion and I'm told it's been escalated and/or their third party payers are really busy and I'll get it soon. I know it's only $100 but it's the principle. Any assistance would be appreciated. Thank you!