Complaint #57
Bovada Casino
$3000 Unpaid for over a month
10 years ago
Like many others here, I initiated a withdrawal in early March and have not been paid. My withdrawal was "approved" on March 6th via Visa Fast Funds and I was told that it "may take up to 5-10 business days".
On the 11th business day, I sent an email inquiring on the status and received a vanilla, prepackaged email stating "10 days is only an approximation, it may take more than 10 days." I called customer service and received an equally useless response that "sometimes withdrawals take a little more than the stated timeframes."
On the 16th business day, no check. Another call, and another canned answer. I ask for specifics "What is the nature of the delay? How long am I expected to wait until another course of action is taken? Another month? 6 months? A year?" The customer service agents are trained to stay on script and give variations of the exact same unhelpful, non-informative answers.
Monday (business day 20), I call in again and speak to a nice lady who tells me that she is hearing that refunds are flowing and that I should expect my withdrawal "very soon" and that if I have not received my withdrawal within a week, to call back (for what purpose, I can only guess--calling in has not achieved anything so far).
It is now business day 23 (31st day overall) and still no payment. Let's make a little experiment--my guess is that Bovada will reply to this complaint with the same canned answer stating how much they sympathize and can understand the frustration I'm experiencing, and that they are working diligently to resolve the problem and that my money "is safe" and that they are having somebody from some team looking into this matter for me. Which is all to say that they have no real answer for me, they can't tell me what the issue is nor can they tell me when to expect my payment. It would refreshing to get a real, reasoned and informative response from Bovada, but I am not holding my breath.
On the 11th business day, I sent an email inquiring on the status and received a vanilla, prepackaged email stating "10 days is only an approximation, it may take more than 10 days." I called customer service and received an equally useless response that "sometimes withdrawals take a little more than the stated timeframes."
On the 16th business day, no check. Another call, and another canned answer. I ask for specifics "What is the nature of the delay? How long am I expected to wait until another course of action is taken? Another month? 6 months? A year?" The customer service agents are trained to stay on script and give variations of the exact same unhelpful, non-informative answers.
Monday (business day 20), I call in again and speak to a nice lady who tells me that she is hearing that refunds are flowing and that I should expect my withdrawal "very soon" and that if I have not received my withdrawal within a week, to call back (for what purpose, I can only guess--calling in has not achieved anything so far).
It is now business day 23 (31st day overall) and still no payment. Let's make a little experiment--my guess is that Bovada will reply to this complaint with the same canned answer stating how much they sympathize and can understand the frustration I'm experiencing, and that they are working diligently to resolve the problem and that my money "is safe" and that they are having somebody from some team looking into this matter for me. Which is all to say that they have no real answer for me, they can't tell me what the issue is nor can they tell me when to expect my payment. It would refreshing to get a real, reasoned and informative response from Bovada, but I am not holding my breath.
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