Ag Awards

Euromoon Casino - Unable to withdraw,Terrible support

Complaint Info
Disputed casino Euromoon Casino
Reason Declined payment
Posted on September 18, 2015

Hi askgamlers, today i received an email from euromoon casino saying that they gave me 10 euro in my account. First off all i read the terms of the bonus to not make any mistake.
After i played about 4 hours i contact live chat to see how much i have to wager and a chat member said firstly that i have to wager 2460 euro which of course wasnt true, then when i told him i have 10 euro from them he said that he has made a mistake and im right, and that i have alredy wager the 10 euro bonus, then i saw that i still cant withdraw on cashier and contacted again and well other member said that i have to wager 2578, again with the same mistake, and he just ended the conversation.
When i contact live chat again, he apperead again but in about 10 seconds he ended the chat again.
I posted some screenshots that i took, now on i always take screenshots as i see that this casinos are very unfaithful.

Posted on September 18, 2015

Any update considering your complaint? Thank you.

Posted on September 18, 2015

No uptade at all, askgamblers. I dont get this casino, i see that they responded to the other complaint but they didnt respond to mine.

Posted on September 21, 2015

Hi vgloba,

We are currently looking into the issue.

Kind Regards,

Euromoon Casinio Support

Posted on September 21, 2015

Ok, i hope to get news from you soon.

Euromoon Casino Complaints

  • 11 of 18 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,093 USD avg amount

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