I tried to close my account because I was worried about the amount I was spending, only to be told they have seen I was playing (which was the problem!) and have added cashback to my account! I since developed a serious problem and spent nearly £10,000. I have attached the reply to the support ticket I received.
Complaint Info
Dear @amesgeorge,
Please let us know if there's some update on your issue.
Euromoon Casino Complaints
- 11 of 18 resolved
- 3 days avg response
- 1 week avg complaint life
- 2,093 USD avg amount
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Resolved
Euromoon Casino - Winnings unfairly confiscated due to ''irregular gaming'' with previous deposit
€750
Resolved
Euromoon Casino - Winnings unfairly confiscated due to ''irregular gaming'' with previous deposit
Hi! I try to keep this short and simple. I registered to the casino and first made deposit of 50e and got bonus of 100e. I started playing Gonzo ...
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Unresolved
Euromoon Casino - Removing all my winning due to unjustified "Irregular Betting" accusations
€1,600
Unresolved
Euromoon Casino - Removing all my winning due to unjustified "Irregular Betting" accusations
Hello I have been playing in Euromoon Casino for a while on 4 various games named Mini, Premium and VIP roulette and some slot as well. I started ...
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Unresolved
Euromoon Casino - Cancelled both of my 100 euros withdrawals without a valid reason
€150
Unresolved
Euromoon Casino - Cancelled both of my 100 euros withdrawals without a valid reason
I won around 150 euros with my welcome free spins. I was only able to withdraw 100 euros, because of their cash out restriction for no deposit bonuses ...
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Unresolved
Euromoon Casino - Confiscated winnings without valid reason
€1,900
Unresolved
Euromoon Casino - Confiscated winnings without valid reason
I won 2000€ on this casino after making several deposits of 50€. So i made my withdrawel and waited. After a day Jeremy (vip manager) told me ...
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