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SlotV Casino - Took deposits but refused withdrawals

RESOLVED
Complaint Info
Disputed casino SlotV Casino
Reason Declined payment
Amount zł 929
Posted on January 29, 2018

hello, yesterday I do deposit to casino, I won some money and trying to withdraw funds. I paid ecopayz, but didnt had this in withdrawal option, I see only neteller or skrill, but from some months this method are rejected. I open live help to resolve this, and on this livechat support told me that I didnt recive my money beacouse I`m from Poland and they had new terms that polish players didnt accepted, and they hae the right to block money and account. When I opening account polish players are more than welcome, I didnt recive any email, any popup massage that was be changed. I do many deposits and never get a massage that I didnt recive back my winning or that I cannot play here. Acoount was not blocked.
It`s didnt right, that they get deposits, but didnt do withdrawals.

AskGamblers
Posted on January 29, 2018

Dear @jolanka,

Please keep in mind that some of your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Thank you for your cooperation.

Posted on January 30, 2018

Dear Jolanka,

We know about this situation and already do whatever it takes to let you withdraw your funds in the shortest terms.

Posted on January 30, 2018

ok, I do what you want, so I have a hope that will be resolved qiuckly

Posted on January 30, 2018

account is verified like you want, withdraw make like you want, and ... you again cancelled withdraw... why you dont want to withdraw via method where I upload funds?

Posted on February 1, 2018

Dear Jolanka,
Your withdrawal request was successfully processed. We are sorry for the inconvenience.

Posted on February 1, 2018

yes, my money are in on my account, thanks, compleints is successfully resolved

AskGamblers
Posted on February 1, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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