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SlotV Casino - Not accepting my drivers license as valid ID

RESOLVED
Complaint Info
Disputed casino SlotV Casino
Reason Verification issues
Amount $ 500
thanerr Canada
Posted on December 28, 2019

I have been trying to withdraw money from slot v for a few days now. I used my debit and credit card to deposit money and both times I was told there is an issue with my bank when I try to withdraw. I called my bank and they stated everything is good on there end and no attempts to deposit have been made. I made an Eco Payz account and deposited money into slotV to try a withdraw. 15$ worked but when I tried 500$ it got rejected 3 times. I talked with support at slotV (so many times at this point) I was told I need to finish verification. I already sent pictures of both my debit and credit card multiable times at thing point. I also sent my ID 2 times. After the second time sending my ID in (no explanation why my first one was rejected until I opened a chat support) I was told they do not accept my license and I need to send a pic of my passport or identification card. I have never had a passport, In Canada you'r drivers license is your ID card. It is 100% government issued photo ID meeting all requirements of the casino. If any parties involved have any questions please reach out to me as I will be checking for updates promptly.

thanerr Canada
Posted on December 28, 2019

Update- Yesterday I was successfully verified, I tried to withdraw my 500$ , after a few mins it was rejected. I was told by support my balance was too low ? Which is weird because I had over 700$ at the time. I was told to try again. When i tried again my withdraw was rejected again..I reach out to support again. I am informed that they dont know what the issue is (which is weird because up until then all my others rejected withdraws came with an explanation) and they need to send the information to fininancal department. I know they an deposit to this account because after making an eco payz account, I was able to withdraw 15$. Awaiting payment still.

thanerr Canada
Posted on December 28, 2019

Attached are some screenshots.

thanerr Canada
Posted on December 29, 2019

More Screenshots. Still awaiting payment.

thanerr Canada
Posted on December 29, 2019

My chat with eco payz.

thanerr Canada
Posted on December 30, 2019

Update hopefully this is then end of all this.....

Posted on December 30, 2019

Good afternoon,
Indeed, we see that you faced withdrawal issue. Our financial department takes all possible measures at the moment to resolve it. We kindly ask you to make a withdrawal request again. We apologies for the caused inconvenience.

thanerr Canada
Posted on January 1, 2020

I finally got withdraw to work. It would not work with my CC but I got eco payz to work. Thanks all parties involved.

AskGamblers
Posted on January 1, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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