Complaint #36 SlotV Casino

Not accepting my drivers license as valid ID

By Alister M.

6 years ago

I have been trying to withdraw money from slot v for a few days now. I used my debit and credit card to deposit money and both times I was told there is an issue with my bank when I try to withdraw. I called my bank and they stated everything is good on there end and no attempts to deposit have been made. I made an Eco Payz account and deposited money into slotV to try a withdraw. 15$ worked but when I tried 500$ it got rejected 3 times. I talked with support at slotV (so many times at this point) I was told I need to finish verification. I already sent pictures of both my debit and credit card multiable times at thing point. I also sent my ID 2 times. After the second time sending my ID in (no explanation why my first one was rejected until I opened a chat support) I was told they do not accept my license and I need to send a pic of my passport or identification card. I have never had a passport, In Canada you'r drivers license is your ID card. It is 100% government issued photo ID meeting all requirements of the casino. If any parties involved have any questions please reach out to me as I will be checking for updates promptly.

Disputed Casino SlotV Casino

Reason Verification issues

Amount $500

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

thanerr

• Canada

6 years ago

I finally got withdraw to work. It would not work with my CC but I got eco payz to work. Thanks all parties involved.

SlotV Casino

• Representative

6 years ago

Good afternoon,
Indeed, we see that you faced withdrawal issue. Our financial department takes all possible measures at the moment to resolve it. We kindly ask you to make a withdrawal request again. We apologies for the caused inconvenience.

thanerr

• Canada

6 years ago

Update hopefully this is then end of all this.....

SlotV Casino Complaint Stats

Resolved 19 / 21

Avg. Amount $24,682

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

SlotV Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 15 out of 15 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

SlotV Casino Complaints

See all complaints for this casino

Casino took money after wagering

Hi all,

I registered here today on 3.8.2022 and took the Welcome Bonus. I deposited 180 euros and so I got another 180 euros as a bonus.

I started to play and felt lucky today. I won over 3000 euros in a single game, and after the welcome bonus wagering requirement my balance was almost 5000 euros.

At the end of the wagering I felt great and was preparing myself for a big incoming withdraw. Instantly after the last wagering spins I realized something weird. My balance dropped from circa 5000 euros to 692,50 euros! (see the screenshot).

I asked the chat, and he told something really weird (see the screenshots). He told that today morning they had changed the bonus rules so that a person can only take 500EUR from bonus. However, any kind of this does not read on their web page in the bonus rules. The chat told me that they will only be read there on the next morning. I had accepted the rules I read from the web page, and I dont think casino should change the rules during my game session without noticing me or writing the rules down to be visible. Also during the playing session I realized that soon after I started playing certain game, I realized that they changed the amount that counts to wagering from 100% to 50%. These games are not listed in their web page neither (screenshot). Examples: Fat Rabbit, Mystery Museum.

I read carefully the rules again, and it says in their bonus rules nothing about the maximum winning amount with bonus. I have added the rules here as well as a screenshot. I thought that giving a " 100% bonus up to 500EUR " means the maximum bonus amount, not the maximum winning amount.

Please, help me in any possible way to get my money back.

Resolved

€5,000

Ignoring any responsible gambling obligations

Hello, I have been asking slotv for a permanent closure since 2/2022 (over 10 emails )and they keep convincing me to stay and each time they don't close the account. Since then I lost $1,000.

I want a refund for all the amounts lost from February till today. Yesterday alone I lost 200$ And kept asking for permanent closure and they tell me to stay we will give you bonuses, luck will change, and soon you will win with us...

Unresolved

$1,000

Trying to steal my deposits

Hello askgamblers and players reading this complaint!

I'm not writing in the hope of resolving the situation (the casino refused to address this issue with me), but to warn you about what casinos should not contribute a single cent. This casino-real cheaters who are stealing customer deposits. It belongs to AVENTO NV (they also have a few clones frank, drift, aplay, colambus and others, be vigilant) After registration and making a deposit of 500 euros, my account after 4 days of play (I played sports and my results were quite normal (first lost to 200, then made the balance of 700, while playing mostly in soccer tournaments uefa) When I tried to withdraw 50 euros my account was sent to a video verification (before that I had sent all the required documents).After video verification after 10! days I was told that my account is blocked and I will not receive any money, despite the fact that I talked to them more than 15 minutes by video about everything in the world. My deposit, which is more than 80% of the account amount, they also refuse to return it to me and now I understand why. They are casino swindlers who appropriate their customers' money under false pretenses, so do not doubt that if you have serious money there, you will be robbed the same way as I was, under false pretenses, and they will even take your personal money. I have also complained to the regulatory authority, which gave them a license, but I do not know whether it will help anything.

Requirement of the casino - to return my money and at least my deposit, because the casino is engaged in illegal enrichment at the expense of customer deposits.

ps.I send you screenshots of my deposit and blocking (in 4 days), as well as messages from tech support with a translator, since you rejected my previous complaint

Resolved

Casino confiscated my money

I received money from another casino on the Jeton wallet. I will attach a screenshot of my personal account; there you can see the transaction. With Jeton Wallet, I was withdrawing the month (by bank transfer), but in the end it did not work out due to the lack of VO CODE. They returned the money back to my wallet and I wondered if I could withdraw this money through the casino. Ie make deposits from a bank card and Jeton and withdraw money to a bank card.First, I tried EVERUM casino, they refused me and returned the money back to the wallet (I paid a commission of 5 euros). Then I saw the SlotV casino and decided to write to them about this. I asked if I could withdraw money to the card if I make a deposit from the card and Jeton Wallet. And in the chat they said yes you can !! I asked again for the account of the wager x3 and they said if you make a deposit, you can immediately apply for a payment. I just made deposits (did not take any bonuses) as I was told in the chat. I asked several times and trusted. I made deposits, placed a request for payment, went through verification and the next day my account was blocked (I am a fraudster) and the money was stolen. And I just want to get my money back and that's it. I think this is normal. All screenshots of where I got this money from, what I was told in the chat I will attach
These screenshots show where I was withdrawing to Jeton Wallet. I also took a screenshot in the wallet chat (I asked them to write a problem why they got a bank transfer error).

It can also be seen in Russian, I went from the phone and they again offer me to do it again, do you understand? Like, make deposits and withdraw to the card everything is fine, but not everything is good.Here in the screenshot you can see from EVERUM that they just returned the money back to my wallet. I ask the same from SlotV. I didn't want to break their rules, but for some reason they didn't tell me about it in the chat. If they told me in the chat that you are breaking the rules in this way, I would definitely not do this. I am not a crook, I am an ordinary person. I could withdraw money by requesting the required code from the bank, but I got tired of waiting and wrote to the casino about this. Please return the money. What else do I need to provide

Resolved

€437

Problems with pending withdrawal and account verification

Made an initial deposit of 800€ to SlotV. I had existing account at SlotV and made succesful deposits and withdrawals at casino last September. Played a while and raised balance to approx 986 euro and made a withdrawal. I had to make to identifying process all over, which was natural, since my address had changed and I used new deposit payment. Before the deposit, I confirmed from CS if it is ok to deposit while address change is still pending. That was ok.

Documents got verified, but the withdrawal still pended for "security checks". Please note that there was no misuse or bonus abuse, since it was a raw deposit with existing and already in the pas verified account.

I made the withdawal on 2.7 and took it away on the next and made a new withdrawal request on 4.7. CS said the same about routine check on the account. On Monday 6.7. I got a request to submit a selfie with chat window, date on the paper and passport to verificiation. I did this, but it got rejected, since SlotV did not accept date on the computer screen. Made a new selfie, which CS later confirmed was accepted. The withdraw was still pending and CS said that there is a final check going on.

I mailed CS on 5.7. in the evening, no answer. I reversed the withdrawal and made an initial new withdrawal this morning with sum of 900€, still pending.

Strange action on my opinion, since account has been verified in the past and I have submitted all the relevant documents and selfie, which are all confirmed to pass through (as CS said).

Resolved

€900

17 Days and still no payment

Did not use bonus or violate terms, and also verified my account the same day i started the withdraw process.

Now 17 Days later and I dont know how many mails still no money. 3 Times ive been told about some technical issue and once of an issue With my card so I had to deposit money and then try to withdraw to that card. Still no money.

So my problem is that I get no feedback on whats happening and it have soon taken 3 weeks to get my withdraw.

Resolved