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SlotV Casino - Problems with pending withdrawal and account verification

RESOLVED
Complaint Info
Disputed casino SlotV Casino
Reason Verification issues
Amount € 900
velaziel Finland
Posted on July 9, 2020

Made an initial deposit of 800€ to SlotV. I had existing account at SlotV and made succesful deposits and withdrawals at casino last September. Played a while and raised balance to approx 986 euro and made a withdrawal. I had to make to identifying process all over, which was natural, since my address had changed and I used new deposit payment. Before the deposit, I confirmed from CS if it is ok to deposit while address change is still pending. That was ok.

Documents got verified, but the withdrawal still pended for "security checks". Please note that there was no misuse or bonus abuse, since it was a raw deposit with existing and already in the pas verified account.

I made the withdawal on 2.7 and took it away on the next and made a new withdrawal request on 4.7. CS said the same about routine check on the account. On Monday 6.7. I got a request to submit a selfie with chat window, date on the paper and passport to verificiation. I did this, but it got rejected, since SlotV did not accept date on the computer screen. Made a new selfie, which CS later confirmed was accepted. The withdraw was still pending and CS said that there is a final check going on.

I mailed CS on 5.7. in the evening, no answer. I reversed the withdrawal and made an initial new withdrawal this morning with sum of 900€, still pending.

Strange action on my opinion, since account has been verified in the past and I have submitted all the relevant documents and selfie, which are all confirmed to pass through (as CS said).

velaziel Finland
Posted on July 9, 2020

this is resolved now.

AskGamblers
Posted on July 9, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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