Complaint #52 SlotV Casino

Problems with pending withdrawal and account verification

By Ville K.

5 years ago

Made an initial deposit of 800€ to SlotV. I had existing account at SlotV and made succesful deposits and withdrawals at casino last September. Played a while and raised balance to approx 986 euro and made a withdrawal. I had to make to identifying process all over, which was natural, since my address had changed and I used new deposit payment. Before the deposit, I confirmed from CS if it is ok to deposit while address change is still pending. That was ok.

Documents got verified, but the withdrawal still pended for "security checks". Please note that there was no misuse or bonus abuse, since it was a raw deposit with existing and already in the pas verified account.

I made the withdawal on 2.7 and took it away on the next and made a new withdrawal request on 4.7. CS said the same about routine check on the account. On Monday 6.7. I got a request to submit a selfie with chat window, date on the paper and passport to verificiation. I did this, but it got rejected, since SlotV did not accept date on the computer screen. Made a new selfie, which CS later confirmed was accepted. The withdraw was still pending and CS said that there is a final check going on.

I mailed CS on 5.7. in the evening, no answer. I reversed the withdrawal and made an initial new withdrawal this morning with sum of 900€, still pending.

Strange action on my opinion, since account has been verified in the past and I have submitted all the relevant documents and selfie, which are all confirmed to pass through (as CS said).

Disputed Casino SlotV Casino

Reason Verification issues

Amount €900

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

velaziel

• Finland

5 years ago

this is resolved now.

SlotV Casino Complaint Stats

Resolved 19 / 21

Avg. Amount $24,682

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

SlotV Casino Complaints

See all complaints for this casino

Casino took money after wagering

Hi all,

I registered here today on 3.8.2022 and took the Welcome Bonus. I deposited 180 euros and so I got another 180 euros as a bonus.

I started to play and felt lucky today. I won over 3000 euros in a single game, and after the welcome bonus wagering requirement my balance was almost 5000 euros.

At the end of the wagering I felt great and was preparing myself for a big incoming withdraw. Instantly after the last wagering spins I realized something weird. My balance dropped from circa 5000 euros to 692,50 euros! (see the screenshot).

I asked the chat, and he told something really weird (see the screenshots). He told that today morning they had changed the bonus rules so that a person can only take 500EUR from bonus. However, any kind of this does not read on their web page in the bonus rules. The chat told me that they will only be read there on the next morning. I had accepted the rules I read from the web page, and I dont think casino should change the rules during my game session without noticing me or writing the rules down to be visible. Also during the playing session I realized that soon after I started playing certain game, I realized that they changed the amount that counts to wagering from 100% to 50%. These games are not listed in their web page neither (screenshot). Examples: Fat Rabbit, Mystery Museum.

I read carefully the rules again, and it says in their bonus rules nothing about the maximum winning amount with bonus. I have added the rules here as well as a screenshot. I thought that giving a " 100% bonus up to 500EUR " means the maximum bonus amount, not the maximum winning amount.

Please, help me in any possible way to get my money back.

Resolved

€5,000

Ignoring any responsible gambling obligations

Hello, I have been asking slotv for a permanent closure since 2/2022 (over 10 emails )and they keep convincing me to stay and each time they don't close the account. Since then I lost $1,000.

I want a refund for all the amounts lost from February till today. Yesterday alone I lost 200$ And kept asking for permanent closure and they tell me to stay we will give you bonuses, luck will change, and soon you will win with us...

Unresolved

$1,000

Trying to steal my deposits

Hello askgamblers and players reading this complaint!

I'm not writing in the hope of resolving the situation (the casino refused to address this issue with me), but to warn you about what casinos should not contribute a single cent. This casino-real cheaters who are stealing customer deposits. It belongs to AVENTO NV (they also have a few clones frank, drift, aplay, colambus and others, be vigilant) After registration and making a deposit of 500 euros, my account after 4 days of play (I played sports and my results were quite normal (first lost to 200, then made the balance of 700, while playing mostly in soccer tournaments uefa) When I tried to withdraw 50 euros my account was sent to a video verification (before that I had sent all the required documents).After video verification after 10! days I was told that my account is blocked and I will not receive any money, despite the fact that I talked to them more than 15 minutes by video about everything in the world. My deposit, which is more than 80% of the account amount, they also refuse to return it to me and now I understand why. They are casino swindlers who appropriate their customers' money under false pretenses, so do not doubt that if you have serious money there, you will be robbed the same way as I was, under false pretenses, and they will even take your personal money. I have also complained to the regulatory authority, which gave them a license, but I do not know whether it will help anything.

Requirement of the casino - to return my money and at least my deposit, because the casino is engaged in illegal enrichment at the expense of customer deposits.

ps.I send you screenshots of my deposit and blocking (in 4 days), as well as messages from tech support with a translator, since you rejected my previous complaint

Resolved

Casino confiscated my money

I received money from another casino on the Jeton wallet. I will attach a screenshot of my personal account; there you can see the transaction. With Jeton Wallet, I was withdrawing the month (by bank transfer), but in the end it did not work out due to the lack of VO CODE. They returned the money back to my wallet and I wondered if I could withdraw this money through the casino. Ie make deposits from a bank card and Jeton and withdraw money to a bank card.First, I tried EVERUM casino, they refused me and returned the money back to the wallet (I paid a commission of 5 euros). Then I saw the SlotV casino and decided to write to them about this. I asked if I could withdraw money to the card if I make a deposit from the card and Jeton Wallet. And in the chat they said yes you can !! I asked again for the account of the wager x3 and they said if you make a deposit, you can immediately apply for a payment. I just made deposits (did not take any bonuses) as I was told in the chat. I asked several times and trusted. I made deposits, placed a request for payment, went through verification and the next day my account was blocked (I am a fraudster) and the money was stolen. And I just want to get my money back and that's it. I think this is normal. All screenshots of where I got this money from, what I was told in the chat I will attach
These screenshots show where I was withdrawing to Jeton Wallet. I also took a screenshot in the wallet chat (I asked them to write a problem why they got a bank transfer error).

It can also be seen in Russian, I went from the phone and they again offer me to do it again, do you understand? Like, make deposits and withdraw to the card everything is fine, but not everything is good.Here in the screenshot you can see from EVERUM that they just returned the money back to my wallet. I ask the same from SlotV. I didn't want to break their rules, but for some reason they didn't tell me about it in the chat. If they told me in the chat that you are breaking the rules in this way, I would definitely not do this. I am not a crook, I am an ordinary person. I could withdraw money by requesting the required code from the bank, but I got tired of waiting and wrote to the casino about this. Please return the money. What else do I need to provide

Resolved

€437

17 Days and still no payment

Did not use bonus or violate terms, and also verified my account the same day i started the withdraw process.

Now 17 Days later and I dont know how many mails still no money. 3 Times ive been told about some technical issue and once of an issue With my card so I had to deposit money and then try to withdraw to that card. Still no money.

So my problem is that I get no feedback on whats happening and it have soon taken 3 weeks to get my withdraw.

Resolved

kr7,000

SlotV Casino- Missing Payout

On the 22.04 I made my second deposit on SlotV using their second deposit offer of 50% with a deposit of 60EUR. I managed to clear the bonus and in the end I had 998 EUR ( see screenshot) so i requested a withdrawal. The following day I was requested to KYC verify. After submitting documents Passport, Form from Finnish Tax authority etc I left. My account however, remain open and my deposit status on pending (I could cancel it any play the money at any time). I contacted the support after a few days since there was no action on their part. Everytime I contacted the support they told me not to worry my money is safe but my account is undergoing additional checks. (see screenshots). On the 27.04.2020 they sent me an email requesting extra kycs (i would hold a picture next to my face with their chat screen open (see screenshot) all these documents I have submitted at their request. It is now the 05.05.2020 over two weeks since my kyc docs were submitted and on the 30th they closed my Cashier option so I cannot see my withdrawal or withdrawal history. I have request my contact history to [email protected] but they do not send me my requested data either (so i cannot add my whole chat history only screenshots I have manually taken). They do not reply to my emails, their chat just repeats the same thing which is that checks are still ongoing and its forwarded to the relevant department.

Resolved