Dear AskGamblers Complaint Team,
This player has violated the following rules of our casino:
3.8. Avento MT Limited reserves the right to refuse registration or close an Account at its sole discretion and without any explanation whatsoever, any contractual obligations already made shall, however, be honoured.
3.9 If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:
(i) cheating (including by counting cards or exploiting a game or game fault); and/or
(ii) colluding with others or distorting normal game play in any way (including by working together to exploit a game or game fault, using "bots" or similar software, or manipulating software); and/or
(iii) fraudulent behaviour or criminal activity (including money laundering or credit card fraud); and/or
(iv) deliberately breaching these Terms and Conditions in your use of the Website or participation in the games, then we may conduct an investigation and restrict your account pending its outcome (including any pending withdrawal request). If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close your account.
3.10. You understand and accept that Avento MT Limited strictly prohibits cheating players and player collusion. Should we have reasonable suspicion that any cheating or collusion has occurred, we reserve the right to void any bet that we suspect has been made as a result of such behaviour and/or confiscate any funds on your account and close your account. Moreover, any player that has reasonable grounds to suspect that another player is taking an unfair advantage through cheating or collusion is to report the suspicion to us by sending an email to
[email protected]
As we have already written, the player can write a request to the licensee.
The licensee's final decision will be published here.
We also ask the AskGamblers Complaint Team to assist the player in writing the request.
