Complaint #89 SlotV Casino

Trying to steal my deposits

By Victoria R.

4 years ago

Hello askgamblers and players reading this complaint!

I'm not writing in the hope of resolving the situation (the casino refused to address this issue with me), but to warn you about what casinos should not contribute a single cent. This casino-real cheaters who are stealing customer deposits. It belongs to AVENTO NV (they also have a few clones frank, drift, aplay, colambus and others, be vigilant) After registration and making a deposit of 500 euros, my account after 4 days of play (I played sports and my results were quite normal (first lost to 200, then made the balance of 700, while playing mostly in soccer tournaments uefa) When I tried to withdraw 50 euros my account was sent to a video verification (before that I had sent all the required documents).After video verification after 10! days I was told that my account is blocked and I will not receive any money, despite the fact that I talked to them more than 15 minutes by video about everything in the world. My deposit, which is more than 80% of the account amount, they also refuse to return it to me and now I understand why. They are casino swindlers who appropriate their customers' money under false pretenses, so do not doubt that if you have serious money there, you will be robbed the same way as I was, under false pretenses, and they will even take your personal money. I have also complained to the regulatory authority, which gave them a license, but I do not know whether it will help anything.

Requirement of the casino - to return my money and at least my deposit, because the casino is engaged in illegal enrichment at the expense of customer deposits.

ps.I send you screenshots of my deposit and blocking (in 4 days), as well as messages from tech support with a translator, since you rejected my previous complaint

Disputed Casino SlotV Casino

Reason Refund declined

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that SlotV Casino management acted in accordance with their Terms and Conditions. The player unfortunately breached Casino's T&C and Betting Rules:

General T&C

30.2. SlotV reserves the right to refuse to return any funds or reverse transaction until the User's identity is verified and the payment method for which the refund has been requested have been verified. You agree that, for purposes of such verification, SlotV may request proper identification and/or proof of ownership of the payment method that was used for the deposit. If the documents are not provided by the user within five (5) days from the date of the request, we reserve the right to close the account and withhold the funds that were in the gaming account.You may contact our online support service by sending an e-mail to: [email protected]

Betting Rules:

2.5. The company reserves the right to close the game account and cancel all bets made on this account, if the company determines that:

- bets were made by a group of betting partners acting in concert (by a syndicate) in order to exceed the limits set by the company;

- any dishonest methods of obtaining information or circumventing restrictions established by the company were used by the client.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Vika212

• Russia

4 years ago

I ask once again to pay attention of all players, thinking to make a deposit here on ridiculous criteria on which they are trying to steal your own money
1.Do not answer personal questions? What exactly, I answered the question about the data login, means of deposit, gaming activity, etc. What other questions I have not answered, this is a lie from the casino
2.I used public media to select their bets and betting analytics is specifically my business, not the casino's, as the criteria for selecting my bet and about the syndicates is a fantasy casino, I have not received a win from my account and both won and lost. 90% of my bets were on the top tournaments under the auspices of the Uefa and tennis tournaments atp
90% of my bets were on top eeffa tournaments and atp tennis. 3.There were no limits and I didn't bet in maxbet and I bet small amounts with average stack (50-100 euros, what was also mentioned during the video conference) and again on big tournaments, bets on which take any bookmaker office in the world.
To sum up - as I said I did not rely on the honesty of the casino and I think they are the real cheaters who are trying to make me look like a dishonest player, but the fact is that I am a real player and they stole my deposit in addition to my small winnings for which I am trying to fight. My verification was after 4 days of using the casino (and notice the casino does not argue the reason for the video conference) with a large deposit and my demand to give me my money (deposit), then I'll forget about this wretched casino and will never contact him again. My position is that avento nv either try to steal my deposit or punish me for winning their other casino (at which I played and lost more than a year, and, oh my god, no video verification was required from me). Dear Askgamblers, please help me get my honest deposit, this is my last remaining money

SlotV Casino

• Representative

4 years ago

Dear VIKA212,

We're sorry that your SlotV account has been blocked but there were legitimate reasons.
As we have already mentioned above, our company strictly adheres to the rules set out on the website that every registered user must accept.
The reason for blocking your funds is the verification failure that revealed the following violations:
-The Player didn't answer all the questions about personal data that he was asked. These questions included more than just a phone number.
-The Player clarified that he was placing bets using information from syndicate channels, and this is prohibited by betting rules, paragraph 2.5:
- bets were made by a group of betting partners acting in concert (by a syndicate) in order to exceed the limits set by the company;
- any dishonest methods of obtaining information or circumventing restrictions established by the company were used by the client.

Sincerely,
SlotV Casino

Vika212

• Russia

4 years ago

I hope the new players to think hard before bringing their money here, a month and a half client is trying to get their money, and the casino stubbornly ignores all the complaints and drags out terms, apparently for them the amount of 700 euros is some kind of prohibitively huge. Apparently, and this complaint casino plans to ignore, more than 4 days waiting for their response, and they keep quiet. My complaint to the Gambling Commission casino also ignore me for 2 weeks, just an incredibly cruel attitude to the average player, a real scam

SlotV Casino Complaint Stats

Resolved 19 / 21

Avg. Amount $24,682

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

SlotV Casino Complaints

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Casino took money after wagering

Hi all,

I registered here today on 3.8.2022 and took the Welcome Bonus. I deposited 180 euros and so I got another 180 euros as a bonus.

I started to play and felt lucky today. I won over 3000 euros in a single game, and after the welcome bonus wagering requirement my balance was almost 5000 euros.

At the end of the wagering I felt great and was preparing myself for a big incoming withdraw. Instantly after the last wagering spins I realized something weird. My balance dropped from circa 5000 euros to 692,50 euros! (see the screenshot).

I asked the chat, and he told something really weird (see the screenshots). He told that today morning they had changed the bonus rules so that a person can only take 500EUR from bonus. However, any kind of this does not read on their web page in the bonus rules. The chat told me that they will only be read there on the next morning. I had accepted the rules I read from the web page, and I dont think casino should change the rules during my game session without noticing me or writing the rules down to be visible. Also during the playing session I realized that soon after I started playing certain game, I realized that they changed the amount that counts to wagering from 100% to 50%. These games are not listed in their web page neither (screenshot). Examples: Fat Rabbit, Mystery Museum.

I read carefully the rules again, and it says in their bonus rules nothing about the maximum winning amount with bonus. I have added the rules here as well as a screenshot. I thought that giving a " 100% bonus up to 500EUR " means the maximum bonus amount, not the maximum winning amount.

Please, help me in any possible way to get my money back.

Resolved

€5,000

Ignoring any responsible gambling obligations

Hello, I have been asking slotv for a permanent closure since 2/2022 (over 10 emails )and they keep convincing me to stay and each time they don't close the account. Since then I lost $1,000.

I want a refund for all the amounts lost from February till today. Yesterday alone I lost 200$ And kept asking for permanent closure and they tell me to stay we will give you bonuses, luck will change, and soon you will win with us...