Account closure and loss of winnings due to an active self-exclusion with another brand

I played 50sek (5euro) bet on Sparta slot on Kaboo. I got the bonus, and the guys says. "Tonight we died in hell" After u get the bonus u get a respin to get more freespins, it gets me 20 freespins and when its the last respin it gets stuck. I then contact the casino saying that the slot freeze up, they tell me to reload, when i do i get the message "that they will resume" I see me winning the bonus again and it freeze on the same spot.. i tried everything they wanted from me, and then they say that they need to contact the game provider for this issue. I also send them a screen of when it froze... They told me it would take 2 days.... after 2 days it still wasnt fix, i still get the same freeze and finally today after 5 days i go in and its fixed. I havent gotten any money from them so i contact them and they first say that i won 210SEK (21euro) from bonus. I then told them that i got that from the spinn that gave me the bonus.. They said they couldnt help me, and that was that. i didnt give up and told them i wanna talk to someone else higher up so i started to talk with a guy name jarvis. He then said that I didnt even get a bonus at all and that it was all bullshit .. Even though it clearly shows in my screen that i did, he said it didnt and that im basically lying.. After 30 min of me not given in, he finally said that the thing is settle and that he now gives me a lifeban on livechatt.. I cant talk to them, they wont help me, and they are calling me a lier.. I did get the bonus and i didnt get payed from this.. They say that it didnt register me hitting a bonus but that isnt true becasue i saw it, and i even have screen evidence of it when it freeezing up and showing i have won 20 freespins... So maybe it freezed up before it even shows up on their server i dont know.. but that doenst matter to me, i dont care about the issue, i care about what is right is right. and i won that bonus fair and square. and i derserve to get payed for that.. And Sparta is a very good slot bonus, specially when u get more then 15 spins, and i got atleast 20 so that is a very very good chance i would get more then 100x on that bonus.. They also blocked me before i even could get chatlogs, and becasue im unable to even chatt with them now becasue of they inmature and bad behaivor its impossible to even get it... was i angry at them? no not at first but ofc after i while i get very angry, and i think i am entitle to being angry when im being scammed on for alot of cash.. Please help me.. Martin https://imgur.com/a/lmbX5eN

On the 24th Nov Kaboo processed 2 withdrawals of £1800 to my debit card. One of the payments was credited to my bank account on the 25th Nov, but not both. I checked again on Monday 28th but no payment. I then contacted Customer Services and was told it could take up to 6 or 7 days for a payment to arrive. I pointed out that I had never had to wait that long with Kaboo, but was told to get in touch again, if I did not have the money by end of the week. I was assured that they would get me the ARN number, if my money was still missing. The money did not arrive, so I emailed them again on 30th Nov and they now asked me to provide a screen shot of my bank statement. I sent this on the 30th. By now as was getting rather upset as I had not had any information from Kaboo, other than platitudes and excuses. On 5th Dec I posted a review on this site that also mentioned my issues with Kaboo, and someone from the casino answered, asking me to send them the details, I did that night, but have heard nothing from that. On the 7th Dec I contacted Kaboo again and asked for an update and was told they were awaiting their bank sending them the ARN number, they said they had sent several emails to their bank but had not yet had any reply. I feel that Kaboo are not attaching much importance to this issue, as I'm sure banks can furnish the ARN number a lot quicker than this. I am also concerned that Kaboo never sent me an email confirming the processing of this withdrawal, but they did for the other withdrawal that day, and all subsequent withdrawals. However, when I queried this, they implied it was of no importance.

Opened account played made 3 deposits then got lucky made a withdrawal of £1200 leaving a bit left to play with the following day had chat with a representative online and got asked for verification to be sent. Played again following day then went to login showed account closed contact support. Then told they had closed account as I had closed an account with superlenny a sister site of theirs and that they would not payout.

On Thursday, (24/03/16), morning, (approximately 10-11am), I played on 'golden goddess' on 'Kaboo.com' and won 7 free spins by getting 9 roses, whilst playing these I was winning approx. £36, but when I got to my last spin a technical error message box popped up, I then refreshed the page but when it came back it had wiped my winnings off. I have spoken to a ‘Nico’ in support who informed me that there was no record of me ever playing this game at the time or of me winning free spins. I am not trying to extort any money, I genuinely played the game and won but I feel I have missed out and an injustice has been done to me. I have sent several emails to support, but have not heard anything back, yet I have received emails offering me bonus's?! Please can anyone advise? Many thanks

I signed up and got 50 free spins I played through the wager requirements and withdrew £50 . This was without depositing and my account was closed based on I had multiple accounts which I know is incorrect. I played on my 4g connection with EE on my phone whether this flagged me up as a multiple account holder I don't know . But what I do know is I have only ever made 1 account and believe I should have been allowed to keep my withdrawal and my account active.

I made a Poli payment for $10 AUD to Kaboo casino. The funds were taken from my Bank Account, but was not credited to my Kaboo account. I complained to Live Chat assist but told me I had to wait for their finance department to look into it. I responded to them that this was unacceptable as this was a 'Poli' payment which is meant to be instant.

I opened an account on Friday 11th March. I subsequently deposited £581 in total but quit and made a withdrawal request for nearly £50. I had no email at all to say anything regarding documentation etc or that I had made withdrawal. I tried to log in on Thursday 17th March to re-withdraw it necessary but it kept saying password was wrong so I reset it. After that didn't work I reset again, which didn't work. So I tried original password and it came up with account inactive! I have emailed the support 5 times and had absolutely no response. Tried calling the number and it is some bog standard answer machine! I called about 20 times and it has become evident that it is never an option to speak to someone! I don't care if I don't speak to anyone but I think it's absolutely disgraceful that they think if they ignore you you will go away! I want all my monies refunded and will never go on the site again!

I opened an account with Kaboo, not knowing they were related to thrills. Most Casinos chuck you our within minutes of you are signing up to a sister site by accident, but no problem with Kaboo so I carried on depositing to the tune of over £1000 over the space of a few weeks. The last deposits being £100, after playing a while I then decided to withdraw £93 back to break even for that day after realising I was not onto a good thing. I then go to log back in and it says account closed. I ask why and they say due to my SE on thrills - fine but this was months ago and why have they been letting me deposit when they had no intention of ever letting me withdraw funds - it amounts to theft! I did have a gambling problem and have no problem with being SE from thrills. have asked for the case to be reviewed as I had a similar experience with anither casino family who gave me a full refund of all my deposits, no problem. I keep Emailing and asking when this will be resolved but feel I am being ignored. Reading other cases the Kaboo rep says they have to refund under the terms of their licence so I want to know why it's taking so long - I expect because they don't want to part with my money :(

Dear Sir/Madam, I opened an account yesterday and deposited £200. I was playing on one of the slot games, my balance at the time was around £170. All of a sudden I was kicked out of the software and couldn't log back in. I tried calling but couldn't get through. I have since been trying to call, it hasn't been all that long but as I am sure you can imagine I am slightly concerned as to the situation regarding the balance I had remaining at the time of being kicked off the website. I have also emailed a couple of times but I had a bounce back after my first email so I am not sure that is working either. After a little research on this website I can see a few other people have had an issue where they were a member of a sister website and excluded from there and so have not been able to play at Kaboo.com. I believe this may be the case for me, at the time of opening the account at Kaboo I was completely unaware the website was related to any other casino website. I am happy to have the exclusion stand and I am not complaining about that, could you please update me as to the return of either my deposit or balance on account please? It was a genuine oversight not realising the websites were linked. Many thanks in advance Lee