Stall with Verification and asking for ID repeatedlly

REJECTED

Complaint Info

Disputed casino

Rolla Casino

Reason

Verification issues

KatiePotatie84 United Kingdom

Hi,

I Played Rolla Casino 16/08/19 and after depositing £500 I then won £900 and put in a withdrawal request.

To confirm I did deposit with my partners card but I was allowed to as per there Terms and Conditions.

they keep asking me for documents I have already sent and feel that are stalling on paying me out and it's getting frustrating .

Thanks,

Kate

AskGamblers

Upon reviewing your complaint AskGamblers Complaints Team reached to the conclusion that it does not contain sufficient information and facts and therefore we are not able to get a clear idea of your issue. And if we are not able to understand your issue in completeness, it means we would not be able to help in the best possible way and offer adequate solution. Please, feel free to submit a new complaint, but this time make sure to state as many details and facts as possible and to support your claim with the relevant evidence if any. Such an additional evidence and details for example could be screenshots and/or copies of your email correspondence which you might had with the relevant casino team in regards of your issue.

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