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SlotV Casino - Paysafe deposit not credited

RESOLVED
Posted on 28 November 2018

Hi
I want to make complaint against SlotV because they refuse to give me my Money. I have gotten a reply from Paysafe that the deposit was succesful and that the Money is in the casion but SlotV just told me it was my "Payment System" that didn't accept the Money. That is a lie(check the attached info)
I want the 500 SEK put in my account asap and compensation for the trouble(non Wager freespins or other non Wager compensation)
Best Regards/Daniel

Posted on 30 November 2018

Dear player, indeed, there were some difficulties in the work of the payment system, in which regard we apologize to you. However, we do not deny you a refund and will definitely do it if you unblock your account. Please note that you were blocked at your own request on November 26, and the complaint was filed on November 28, leaving us with no opportunity to make a refund.

Posted on 30 November 2018

Hi
I asked repeatedly in chat for some sort of compensation but none given. I wont be opening my account. Dont want anything to do with unserious casinos.
/Daniel

Posted on 04 December 2018

Dear player, we’d like to clarify that on December 1 you contacted the chat, unblocked your account, received compensation and requested funds withdrawal. Today, on December 4th, you received the funds. The delay in the receipt of the funds was caused by the bank, we sent the funds immediately after you created the request.
We wish you all the best and big winnings in the future.

AskGamblers
Posted on 04 December 2018

Dear @Stregen71,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on 06 December 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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