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Slotum Casino - Very Delayed Withdrawal time

RESOLVED

Complaint Info

Disputed casino

Slotum Casino
hotpsyboy South Africa Message
6 years ago

I am finding the withdrawal timeframe taking way longer than it should. I requested my withdrawal & upon request made double sure all requested docs were uploaded already and everything is exact how it should be. First document I uploaded as requested was immediately approved, but others uploaded all same time are still pending half a day later and Im still waiting for my withdrawal too be processed. With no docs or anything missing on my profile screen shots of every deposit I made to my profile today with WebMoney, as well as every other requested selfie all there. With descriptions honestly I don't find it fare at all that still I'm waiting. Phone email everything verified a while ago as-well.

AskGamblers
6 years ago

Dear @hotpsyboy,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

6 years ago

Hey HOTPSYBOY,

Your document verification takes too long because it was transfered to anti-fraud department. Sometimes its happen and nothing special here. But after security check your account was confirmed and on 30th May we processed two cashouts for you without any problems.
Same will be in future, your account absolutely good and we glad to see you in Slotum casino!

AskGamblers
6 years ago

Dear @hotpsyboy,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.