Closes account with no explanation
So yesterday I got email from the financial department's manager, Johnny, stating that he has closed my account and I was to be issued a refund back onto my account within 10 business days. He left no explanation, and live chat is no help what so ever, they have no access to information on the matter, or so they claim. Whats odd about this is that it has been about three weeks since I had even deposited onto the casino, and I had not even went onto the site for that time. Another odd thing about this is the "refunding" he states in the email. He specifies nothing about this "refund" like what is being refunded, (I can only assume deposits I have made). And he says it will be refunded into my account, however I have used three or four methods to deposit into their casino. I had been using (with authorization) another persons debit card to deposit mostly because I had no bank cards myself. Depositing into the same debit card I deposited with is not going to happen because one of the cards previously used has now been cancelled and reissued by the bank, so I don't know what he expects to do according to issuing me a "refund" because he will have no where to issue it, unless he was to pay me in check accordingly. That would be too easy for them to do, and personally I think that he knows this already and he is going to claim he tried to refund the money, and it isn't going to work, so they probley will just keep the money. Which is fine with me-considering I did deposit into the casino knowingly and I spent the funds on the site, therefore any refund would be unfair- which leads to my biggest question in this whole shifty thing: WHY IS A REFUND BEING ISSUED TO ME ANYWAY? P.S. I emailed him back the next day and I asked for records of all my deposits I ever made and the list of the ones he is going to refund. I doubt any response will come back to me- and I doubt to hear anything about this from them again. NO CHARGEBACKS WERE MADE, NO DUPLICATE ACCOUNTS CREATED, AND NO SCAMS WERE DONE BY MYSELF. I HAD NO PROBLEMS WITH SLOTSJUNGLE IN THE PAST, THEY WERE AWESOME ENOUGH TO GIVE ME A $100 I HAD WON ON A NO DEPOSIT BONUS WHEN I FIRST SIGNED UP, AND I CASHED OUT WITH THEM ONCE AFTER THAT FOR $550.00, WHICH THEY WERE FAIRLY QUICK AND PAINLESS ABOUT. So I am confused as to why this is happening. The live chat is playing stupid and wont tell me anything about anything, except that I cannot create any new account. Any insight on the possible cause of this, personal experiences, or any thoughts on the matter are welcome and appreciated. THanks!