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Closes account with no explanation


So yesterday I got email from the financial department's manager, Johnny, stating that he has closed my account and I was to be issued a refund back onto my account within 10 business days. He left no explanation, and live chat is no help what so ever, they have no access to information on the matter, or so they claim. Whats odd about this is that it has been about three weeks since I had even deposited onto the casino, and I had not even went onto the site for that time. Another odd thing about this is the "refunding" he states in the email. He specifies nothing about this "refund" like what is being refunded, (I can only assume deposits I have made). And he says it will be refunded into my account, however I have used three or four methods to deposit into their casino. I had been using (with authorization) another persons debit card to deposit mostly because I had no bank cards myself. Depositing into the same debit card I deposited with is not going to happen because one of the cards previously used has now been cancelled and reissued by the bank, so I don't know what he expects to do according to issuing me a "refund" because he will have no where to issue it, unless he was to pay me in check accordingly. That would be too easy for them to do, and personally I think that he knows this already and he is going to claim he tried to refund the money, and it isn't going to work, so they probley will just keep the money. Which is fine with me-considering I did deposit into the casino knowingly and I spent the funds on the site, therefore any refund would be unfair- which leads to my biggest question in this whole shifty thing: WHY IS A REFUND BEING ISSUED TO ME ANYWAY? P.S. I emailed him back the next day and I asked for records of all my deposits I ever made and the list of the ones he is going to refund. I doubt any response will come back to me- and I doubt to hear anything about this from them again. NO CHARGEBACKS WERE MADE, NO DUPLICATE ACCOUNTS CREATED, AND NO SCAMS WERE DONE BY MYSELF. I HAD NO PROBLEMS WITH SLOTSJUNGLE IN THE PAST, THEY WERE AWESOME ENOUGH TO GIVE ME A $100 I HAD WON ON A NO DEPOSIT BONUS WHEN I FIRST SIGNED UP, AND I CASHED OUT WITH THEM ONCE AFTER THAT FOR $550.00, WHICH THEY WERE FAIRLY QUICK AND PAINLESS ABOUT. So I am confused as to why this is happening. The live chat is playing stupid and wont tell me anything about anything, except that I cannot create any new account. Any insight on the possible cause of this, personal experiences, or any thoughts on the matter are welcome and appreciated. THanks!
Disputed Casino Slots Jungle Casino

Discussion

User name
Please inform us can we close this complaint? Thank you.
User name loyalty-level-2
The debit card was my mother in laws whom had given me the consent to use for funding my Account. Wen I was told to fill out the withdrawal form by slotsjungle I put this card information on the form along with a photo identification card of the card holder which Slotsjungle instructed me to do. That was sufficient enough for Johnny, the head of finance, to approve for withdrawal and depositing into account.
So in no way is this forbidden to do or I wouldn't have been able to continued making transactions to account. I nnever did any chargebacks
User name
Hi dubulaak,


You used a credit card who belongs to someone else, which is forbidden in the casino by our terms and conditions. How can you be aware that the chargebacks were not done, if you are not the owner of all the payment methods used in the account.

Not only 1 chargeback was made related to your account, but several!

At this point and with this information, there is nothing else to claim on this forum. The decision is final and you wont receive any further assistance regarding this issue.
User name
Hi Dubulak,

Im part of the marketing team. Ill have a Slots Jungle account manager reviewing this complaint and will get back to you ASAP.

Best regards,

Slots Jungle Casino Complaint Stats

Resolved 62 / 77
Avg. Amount $1,331
Avg. Complaint Duration 46 days
Avg. Response Time 2 days

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