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Slots Jungle Casino - wrong bonus

Complaint Info
Disputed casino Slots Jungle Casino
Reason Bonus not given
Posted on March 3, 2015

I made a deposit and this casino is so tight I lost my money very quickly. I hit a couple of bonuses but they gave very small prizes. Here is a chat session I had with them:

Please wait for a site operator to respond.

You are now chatting with 'Lily'

Lily: Welcome to Slots Jungle, this is Lily.

Lily: May I have your Username and how may I assist you?

you:< removed > I would like to use the cashback option since I did not win anything with my deposit

Lily: hi

Lily: One moment please. Thank you.

Lily: Unfortunately, I can’t offer you a free chip at the moment. Please check availability of the free chips after your next deposit of at least $60 since last free chip. Would you like me to check for a match bonus for your next deposit?

you: No, it says that you have 100% cash back after a deposit

Lily: Remember to come to chat after your 2nd and 4th deposits of the day for 50% and 100% cashback! All depositors this week over $600 will be sent a special Easter gift basket!

Lily: you made only one deposit since last free chip

you: well, that is b.s. and this casino just sucks the money away without any wins!!

Lily: I'm sorry you feel this way

Lily: But I can't offer you a free chip

you: I am too but I will just file a complaint with

Lily: You never know when luck strikes you

Lily: and if you make a deposit now

Lily: I will give you the best bonus

Lily: and you will get higher free chip next time

you: I already made one today and lost all my money within an hour and your site lies about the cashback

Lily: can you specify

Lily: what have you read about the cash back?

you: the bonus code I picked before my deposit gave free spins to loch ness loot and guaranteed cash back

Lily: for JUNGLEWELCOME bonus there is no cash back

Lily: can you copy paste?

Lily: where did you find it?

you: whatever, I will just file a complaint on askgamblers. It runs along the bottom of the screen while you play

Lily: oh

Lily: on the bottom of screen runs another bonus

Lily: Hit One Out of the Park!

Lily: Take a spin around the bases with a SINGLE, DOUBLE, TRIPLE or HOMERUN!

Lily: With bonuses up to 400%, cashback and free spins!

Lily: Contact LiveChat for more information.

Lily: and you have used JUNGLEWELCOME

Lily: it is another bonus

Lily: and it doesn't have a cash back

They are basically a joke and I would stay away!!

Posted on May 6, 2013


According to the casino, you tried to redeem a followup bonus for a promotion you did not fulfill the first part of, you had been involved in a different promotion.

let me know if you want more info about this issue,


Posted on March 3, 2015

Based on the evidence we received from the casino management, we could confirm that player used a welcome bonus where is no option for cashback. We consider this complaint resolved.

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