Complaint #65 Slots Jungle Casino

Totally run around for my withdrawal request of $180.

By taaklu

11 years ago

Message on forum

I had opened a account with Slots Jungle Casino last month and used a $50 ndb chips. I tried hard to win then had managed to win $200. After that I sent them my security documents as they requested. Well,on 10th July they had approved my player account and requested to make withdraw my winning which I like to share here.

Dear Israt,

Thank you for sending in your faxback verification form along with the supporting documents.

You will be pleased to know that your player account has now been approved for withdrawals purposes.

To make your request please go to the withdrawal tab in the cashier and enter the requested information.

Please note that we use only the information given on your faxback form for transfer of funds. It is your own responsibility to give the correct bank details in the cashier for withdrawal.

Please make sure to keep us informed of any changes to your address or bank account to avoid delays with any future payments.

If your account details change please inform us about it first and only after the confirmation of new details from us should you make a withdrawal request.

If you have any questions you can contact us via email, or you can contact customer support via phone and live chat 24/7.

Kind regards,

Jonathan Mayfair
Finance Department

On that day (10th July) I had requested withdraw $221 including my deposit $21. So, I was waiting next 4 working days to receive my winning as they had promised me. But after according to their 4 business day to till today 10th business day (their 2nd and 3rd promises) my winning did not process. So, I enter today into my casino to check the progress then found all money had been reversed into casino balance for play by them. I called support then a team member told me :

Molly Foster: As per finance department decision your withdrawal request has been denied and the funds were added back to your account. It might take up to 90 business days for our finance department to review your account.

They are now completely running around and only GOD knows if they will process my cashin request $221 or not. They are not good casino as I believe now for their dirty games with me. Dear AskGamblers please help me and advice me what should I do now at this disappointing situation.

Disputed Casino Slots Jungle Casino

Reason Delayed payment

Amount $180

Discussion

AskGamblers

• Support Team

11 years ago

Based on the evidence we received from the casino management, player's winnings were paid. Therefore, we consider this case as closed and resolved.

AskGamblers

• Support Team

11 years ago

@taaklu,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

AskGamblers

• Support Team

11 years ago

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

AskGamblers

• Support Team

11 years ago

This complaint is unresolved. This issue was opened at 24th of July and today is 7th of December, and in our opinion is more than enough to verify someone's account. We recommend to the player to contact a Curacao Gambling Commission, because we can't see that this issue can be resolved here.