Slots Jungle sent me an email again offering me a gift for being a loyal player. They sent the first on in March 13 and I finally received the gift in June after many many emails stating that I had not received it eventually finding out it was sent to an old address after I indicated my address on the original gift request. Now again in August I received another offer of a gift and I made my choice and again I have not received it> I have explained that I live in a home and someone is here everyday all day. They told me it was delivered and I asked when was it delivered and who signed for it and to date no one has told me this information. I have played at this casino for years and why they keep sending me these emails and not follow through I am baffaled. This is so trivial to do to a so called VIP player. Can you help get this matter resolved. The manager seem to have been offended when I seeked your assistance with the first gift and then here we go again. I want it because I feel like it is the only thing I have gotten for playing because I certainly have'nt won noting. Furthermore they respond to my email when they feel the need to also.
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