Chat start time Apr 11, 2013 1:21:48 PM EST
Chat end time Apr 11, 2013 1:31:27 PM EST
Duration (actual chatting time) 00:09:38
Operator Kelly Clark
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info: You are now chatting with 'Kelly Clark'
ME: This morning I got the following E-mail:
Dear A, I am writing to you since there was an issue with your last withdrawal request. Since you claimed more than 1 non deposit bonus, which is against the terms and conditions of our casino, your winnings were voided.Your deposit amount of $150 was put in your players account. Kind RegardsJohnny wilsonFinance department
Kelly Clark: Welcome to Slots Jungle, this is Kelly.
Kelly Clark: May I have your Username and how may I assist you?
ME: Can you tell me when I claimed the non deposit bonus?
ME: Username .....
Kelly Clark: I will be right with you.
Kelly Clark: we will check this
Kelly Clark: I guess it was mistake
Kelly Clark: I will forward your issue to hte relevant department
ME: So do I, but when I get my money?
Kelly Clark: we will contact you
Kelly Clark: As soon as possible we will fix it
Kelly Clark: sorry for this inconviniece
Kelly Clark: it takes up to 4 business for finance department to approve your request
Kelly Clark: since it has been approved you will get an email from finance department
ME: When you are goiing contact me? Today?
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Kelly Clark: within 24 hours
ME: Lets see, this is not the way to make me happy!
end of chat.
Now more then 24 hours later NO response.
This likes "Roque casino" style!
I just like my winnings in the time the casino promise: 4 working days and without tricks!
By the way: The non deposit bonus I should have claimed were comps points as result of much playing!