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Slots Jungle Casino - Declined winnings for false reasons

Complaint Info
Disputed casino Slots Jungle Casino
Reason Delayed payment
Amount $ 150
Posted on July 23, 2014

General Info

Chat start time Apr 11, 2013 1:21:48 PM EST

Chat end time Apr 11, 2013 1:31:27 PM EST

Duration (actual chatting time) 00:09:38

Operator Kelly Clark

Chat Transcript

info: Please wait for a site operator to respond.

info: You are now chatting with 'Kelly Clark'

ME: This morning I got the following E-mail:

Dear A, I am writing to you since there was an issue with your last withdrawal request. Since you claimed more than 1 non deposit bonus, which is against the terms and conditions of our casino, your winnings were voided.Your deposit amount of $150 was put in your players account. Kind RegardsJohnny wilsonFinance department

Kelly Clark: Welcome to Slots Jungle, this is Kelly.

Kelly Clark: May I have your Username and how may I assist you?

ME: Can you tell me when I claimed the non deposit bonus?

ME: Username .....

Kelly Clark: I will be right with you.

Kelly Clark: we will check this

Kelly Clark: I guess it was mistake

Kelly Clark: I will forward your issue to hte relevant department

ME: So do I, but when I get my money?

Kelly Clark: we will contact you

ME: When???

Kelly Clark: As soon as possible we will fix it

ME: Today?

Kelly Clark: sorry for this inconviniece

Kelly Clark: it takes up to 4 business for finance department to approve your request

Kelly Clark: since it has been approved you will get an email from finance department

ME: When you are goiing contact me? Today?

info: Your chat transcript will be sent to .......... at the end of your chat.

Kelly Clark: within 24 hours

ME: Lets see, this is not the way to make me happy!

end of chat.

Now more then 24 hours later NO response.

This likes "Roque casino" style!

I just like my winnings in the time the casino promise: 4 working days and without tricks!

By the way: The non deposit bonus I should have claimed were comps points as result of much playing!

Posted on April 19, 2013

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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