Complaint #1 Slotland Casino

wont give my $38 dollar bonus

By kristie1

12 years ago

I was first to find Slotland on my phone via your web site. We do not have a home computer internet is on my phone. So I went and played then told my son daughter in law husband and his sister all went on my phone and also signed up so they seen a red flag I guess cause there all linked to my phone but they are. Real and tbier e emails. Belong to them. Understandably it looked bizarre but when I finally got my phone back they blocked me even from a deposit. So I explained the same to. Them. They finally unblocked me I have made 2 deposits since and they have given 2 of. The people that use my phone their 38 bonus. And the others received the key but wont accept key. I'm the only one of them all who actually made 2 deposits and they said I didn't get it.

They will lose me as a player and that sucks for us both because I have no flash on my phone and they are the only slot site I could use on my phone.

Disputed Casino Slotland Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

15 years ago

Based on the complaint's post above, AskGamblers Complaints team believe both parties managed to reach to a mutual agreement, therefore this case is considered Resolved and it is being officially closed now.

Slotland Casino

• Representative

15 years ago

Hi Kristie,

This is Jack again. I'm glad we found a mutual understanding in this and I'm glad you have accepted my offer.

Hence this is to confirm that your Slotland account has been credited with the $38 no deposit bonus (bearing the same conditions, i.e. WGR 30x, max w/d $100), with you being removed from temporary suspension and assigned as referral of AskGamblers.

Nonetheless, the rest of the accounts associated with yours have remained temporarily suspended until the account holders contact us on their behalf and provide us with the proof of identity and in some cases with working email addresses, since in those cases we have no way to get in touch with them.

I hope we can consider this issue resolved.

Wishing you luck!

Kind regards

Jack

Slotland Entertainment

www.slotland.com

kristie1

• 2 reviews

15 years ago

I have already explained to your reps and in my complaint, I currently only have access to internet from my cell phone. True there were multiple email accts that played on my device. All persons who joined were true teal people with contact info. That was verifiable. I did share your site info with others who also. Use my phone to access internet. So as I understand the red flags addressed. I responded to your suspicions and was clear with true and accurate reasons to y this happened. The other persons who used your service's I feel,should not relate to my paying account. And therefore if you need to verify tjier identities you should contact them via their email address. Hopefully this should clarify any concerns you had. Providing the fact I should already have assured my identity from my sign up info. As well as my payment method deposit account. I appreciate your site appreciate your access to this service because it is only site I can use from my android Bo. Flash installed device. So may I receive my 38 bonus and continue being a customer.thank-you

Slotland Casino

• Representative

15 years ago

Hi Kristie,

This is Jack from Slotland Entertainment. First, I'd like to apologize for taking so long to respond as I was enjoying sweet offline family reunion over the weekend.

Now let's review the complaint that you've submitted ---

According to our files it appears that total of SIX different users registered accounts through your device and requested the sign up bonus within just 4 hours time on June 8th, 2011. That is you and five other different players, which obviously triggered a red flag resulting in all the accounts being temporarily blocked.

Moreover, I can see that you didn't come to Slotland through a correct affiliate link, Kristie, which is the very simple reason why you have not received the $38 bonus yourself so far.

While I'll be most happy to reactivate your account and grant you the bonus, I'm afraid we would have to receive proof of identity of your other family members, should they wish to start playing, while some of them have provided us with incorrect email addresses, and thus there is no way we can contact them ourselves.

Please, advise whether the above suggested solution works for you by either dropping a note here on Askgamblers or by sending me an email at supervisor (at) slotland (dot) com.

Sorry again for taking longer than usual to deal with this issue.

Much appreciated.

Kind regards

Jack

Slotland Entertainment

www.slotland.com

Slotland Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $192

Avg. Complaint Duration 53 days

Avg. Response Time 1 day

Slotland Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 53 days, while the average duration across all operators is 8 days.

Slotland Casino Complaints

See all complaints for this casino

Phone verification nightmare

On the 10th November I joined Slotland Casino. I deposited 3 times that day, losing my first 2 deposits. On the third, I hit a jackpot on a slot and won $1318. I cashed out my win. Soon after my cashout, some documents were requested. I provided them and was informed by Thomas < surname removed > from the billing department that all that remained to verify the account was to take a phone call. I tried to arrange this phone call but Slotland never called when I asked them too. Often they would just never call on the day at all. Instead they’d call in their own time from an unknown number that I was unable to return. In fact, there seems to be no way to reach them by phone. After chasing them up to call me for a long time, they told me to check my voicemail and confirm a code that they had apparently left. I checked my voicemail. There was indeed one voicemail from an unknown number. The contents of the voicemail were about 10 seconds of office background noise. There was no code or any other useful information in their voicemail. I informed Slotland that they had sent no code. I asked them to resend the voicemail and that I’d be happy to confirm it. Since then I’ve been ignored and have lost patience. I’m really hoping this is a misunderstanding that can be resolved here. Thanks.

Resolved

$1,318

Deposit not credited

I made a deposit more than a day ago. My account has not yet been credited. .I have been told to give it one day. Its been more than a day now. I am frustrated and there is no land line to call to resolve this. Support not much help either..they just keep offering me free bonus "obviously attached with the usual wagering requirements" it almost feels like they are trying to force me to take the bonus whilst waiting for my deposit to clear. Dissapointed and ready to take steps.

Resolved

Cancel my bonus without any reasons

I am a player at slotland for a year. I like their games and bonus structure. In order to gain the bonus “deposit 1000$ and gain 100$bonus”, I have played activly last two months. I have deposied at least 1780$ at slotland for this year. However, before I can get my second “deposit 1000$ and gain 100$bonus”，today I receives a letter that told me they will not give me bonus anymore, without any reasons written. I hope to get the bonus I should get, and have the right to gain bonus. Unless slotland can provide the reasonable excuses to remove my bonus, they should not cancel anyone's bonus arbitrarily. (just because I may earn a little money from them?） If slotland deny my demand, i think every player should keep in mind that the casino may cancel your bonus that you should have or almost qualify for. It is not a normal casino should do. The letter I received is attached as following（can anyone figure out the reason they provide?）: “Dear Sir, This is Robert, Supervisor of Customer Support at Slotland. You have been a loyal member of Slotland Casino for one year already and during this time you have proven to be a very skilled and experienced player. Both Slotland and Win A Day are fair and honest casinos and do not exclude players because of their exceptional luck or skillful playing as our competition sometimes does. However, we cannot continue granting you our Promotional and Standard bonuses. For this reason, I have unsubscribed your account from receiving our Newsletters and all bonuses, effective immediately. Thank you for understanding and I hope you remain our loyal player in the future. Please, let me know, if I can be of any assistance. Sincerely, Robert Customer Service http://www.slotland.eu http://www.winadaycasino.eu”

Resolved

Casino disabled my deposit capabilities without valid reasons

My relative referred me and her exhusband must have had a chargeback so they disabled my depositing capabilities. I do not live with him, do not bank with them and was verified. they lied to me for days and now will not even have the decency to reply now that i now why tthey wont let me deposit. it is quite annoying. they wont even offer a bonus for their error and just keep acting like they have no clue what is wrong but they disabled me a week ago

Resolved

Slotland Casino Did not get promised bonus

I was promised a half match bonus on my "next" deposit. The staff changed shifts & next employee refused to apply. It was not the amount that upset me but rather the principle.

Resolved

Verification issue

Hello..though I am not regular player like my other friends.Last week one of my friend referred me slot land casino to play. Well, I had created a account there and received sign up bonus for play. I had played almost whole night into slot land casino and I enjoyed there. When I had reached balance $140 then I went to live chat if I could withdraw any winnings. The support staff had congratulated me for won $140 and asked me to send my verification documents. Therefore, I had send my passport scan copy and withdrawal method details. But, yesterday I got a email from slot land billing email address which mentioned below :

"Thanks for sending in the document. It has been evaluated by our fraud department as falsification and therefore cannot be accepted for verification. Your account has been suspended and the withdrawal voided."

I became totally upset after read that email and instantly replied to them that to review my request where some misunderstanding could happen between us. After that I got a reply from them to asked my correct phone number for further verifications though I had left my personal cell number while created my account there. So, beside my cell number I had sent them my friend's cell number also because I was afraid if I mis their call. After 30 minutes I got a reply from them which had stated that the cell number which I had sent them a while before has already been registered,so they had voided my winnings for breaches their T&C. But I know my friend Iftekhar is a regular player of them as he referred me slotland casino and also I had mentioned them that the number has been sent last time is belong to my friend not me,so if you could not connect with me my registered cell number then call into my friend's cell number. Is it the reason for voided my winnings? so, why they had asked me another cell number where I had registered my own cell number? If I have no more cell numbers but only one then what should I do? Is that really proves that I had breached their T&C and they can judge unfair with me? How can I prove to them that I am the real player with real and correct information of mine? Please help me...

Resolved

$100

didn't pay my winnings

I never received my check for 500.00 that I cashed out. It was supposedly sent 3 weeks ago.

Resolved

$500

My account suspended

Slotland casino just suspended my account, because I have informed them that we are 4 family member players under one household. Giving them this information, as i red on their terms and conditions that this is not allowed, their billing account just blocked any deposit i wished to make imediatelly after speaking with them.

Its a shame, was a really place to play, but this is unprofessional.

Resolved

My winnings are gone

My problems started on Monday April 15, 2013 I had won a good amount of money on Slotland $3,329.60 to be exact. I was done playing for the day and logged off my account. Excited that I had won so much I logged back on a few hours later just to look again. And my account balance now said $0.00 I contacted customer support and they said please allow 1 business day for us to look into this. It is now April 19 and still NO one has contacted me. I have spoke to customer service many times with the same responses please allow 1 business day. On day 5 I was told they would email me in 2-4 hours. Almost 24 hours later and still no one has contacted me. It would have been nice for someone to tell me something not just leave me sitting with no explanation as to what is going on and if they are going to pay out the amount I won.

Resolved