Complaint #1 Slotland Casino

wont give my $38 dollar bonus

By kristie1

12 years ago

Message on forum

I was first to find Slotland on my phone via your web site. We do not have a home computer internet is on my phone. So I went and played then told my son daughter in law husband and his sister all went on my phone and also signed up so they seen a red flag I guess cause there all linked to my phone but they are. Real and tbier e emails. Belong to them. Understandably it looked bizarre but when I finally got my phone back they blocked me even from a deposit. So I explained the same to. Them. They finally unblocked me I have made 2 deposits since and they have given 2 of. The people that use my phone their 38 bonus. And the others received the key but wont accept key. I'm the only one of them all who actually made 2 deposits and they said I didn't get it.

They will lose me as a player and that sucks for us both because I have no flash on my phone and they are the only slot site I could use on my phone.

Disputed Casino Slotland Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

14 years ago

Based on the complaint's post above, AskGamblers Complaints team believe both parties managed to reach to a mutual agreement, therefore this case is considered Resolved and it is being officially closed now.

Slotland Casino

• Representative

14 years ago

Hi Kristie,

This is Jack again. I'm glad we found a mutual understanding in this and I'm glad you have accepted my offer.

Hence this is to confirm that your Slotland account has been credited with the $38 no deposit bonus (bearing the same conditions, i.e. WGR 30x, max w/d $100), with you being removed from temporary suspension and assigned as referral of AskGamblers.

Nonetheless, the rest of the accounts associated with yours have remained temporarily suspended until the account holders contact us on their behalf and provide us with the proof of identity and in some cases with working email addresses, since in those cases we have no way to get in touch with them.

I hope we can consider this issue resolved.

Wishing you luck!

Kind regards

Jack

Slotland Entertainment

www.slotland.com

kristie1

• 2 reviews

14 years ago

I have already explained to your reps and in my complaint, I currently only have access to internet from my cell phone. True there were multiple email accts that played on my device. All persons who joined were true teal people with contact info. That was verifiable. I did share your site info with others who also. Use my phone to access internet. So as I understand the red flags addressed. I responded to your suspicions and was clear with true and accurate reasons to y this happened. The other persons who used your service's I feel,should not relate to my paying account. And therefore if you need to verify tjier identities you should contact them via their email address. Hopefully this should clarify any concerns you had. Providing the fact I should already have assured my identity from my sign up info. As well as my payment method deposit account. I appreciate your site appreciate your access to this service because it is only site I can use from my android Bo. Flash installed device. So may I receive my 38 bonus and continue being a customer.thank-you

Slotland Casino

• Representative

14 years ago

Hi Kristie,

This is Jack from Slotland Entertainment. First, I'd like to apologize for taking so long to respond as I was enjoying sweet offline family reunion over the weekend.

Now let's review the complaint that you've submitted ---

According to our files it appears that total of SIX different users registered accounts through your device and requested the sign up bonus within just 4 hours time on June 8th, 2011. That is you and five other different players, which obviously triggered a red flag resulting in all the accounts being temporarily blocked.

Moreover, I can see that you didn't come to Slotland through a correct affiliate link, Kristie, which is the very simple reason why you have not received the $38 bonus yourself so far.

While I'll be most happy to reactivate your account and grant you the bonus, I'm afraid we would have to receive proof of identity of your other family members, should they wish to start playing, while some of them have provided us with incorrect email addresses, and thus there is no way we can contact them ourselves.

Please, advise whether the above suggested solution works for you by either dropping a note here on Askgamblers or by sending me an email at supervisor (at) slotland (dot) com.

Sorry again for taking longer than usual to deal with this issue.

Much appreciated.

Kind regards

Jack

Slotland Entertainment

www.slotland.com

Slotland Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $192

Avg. Complaint Duration 53 days

Avg. Response Time 1 day

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