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Slotland Casino - Phone verification nightmare

RESOLVED
Complaint Info
Disputed casino Slotland Casino
Reason Verification issues
Amount $ 1318
MKay58 United Kingdom Message
Posted on January 11, 2018

On the 10th November I joined Slotland Casino. I deposited 3 times that day, losing my first 2 deposits. On the third, I hit a jackpot on a slot and won $1318. I cashed out my win.
Soon after my cashout, some documents were requested. I provided them and was informed by Thomas < surname removed > from the billing department that all that remained to verify the account was to take a phone call. I tried to arrange this phone call but Slotland never called when I asked them too. Often they would just never call on the day at all. Instead they’d call in their own time from an unknown number that I was unable to return. In fact, there seems to be no way to reach them by phone.
After chasing them up to call me for a long time, they told me to check my voicemail and confirm a code that they had apparently left.
I checked my voicemail. There was indeed one voicemail from an unknown number. The contents of the voicemail were about 10 seconds of office background noise. There was no code or any other useful information in their voicemail. I informed Slotland that they had sent no code. I asked them to resend the voicemail and that I’d be happy to confirm it. Since then I’ve been ignored and have lost patience. I’m really hoping this is a misunderstanding that can be resolved here. Thanks.

Posted on January 11, 2018

Hi MKAY58,

Congrats on your win on Ice Queen slot game, and sorries about your sub-par experience having your Slotland account verified. Based on the info I received from my colleagues in our Billing Department, they claim their communication with you was not exactly smooth either.

E.g. of course, they can only attempt reaching you during their business hours. As you're just an hour behind them time zone-wise, this shouldn't really a problem, as it shouldn't be a simple request for a phone number that someone would be picking up, or that wouldn't be completely dead.

At any rate, for the past 3 months the pending withdrawal has been scheduled to be processed once the verification process is completed. To revive the process, I dropped our Billing Dept. a note to get in touch with you again, so please just make sure to return their call this time and you can get your monies the next business day when being paid in Bitcoin. Hope this helps you collect your winnings which we don't have a slightest problem sending your way.

Cheers Jack

MKay58 United Kingdom Message
Posted on January 12, 2018

Hi,

Thanks for your speedy reply. I can confirm that Slotland has paid me now. I appreciate the help.

AskGamblers
Posted on January 12, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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