Ag Awards

Slotland Casino - My account suspended

Complaint Info
Disputed casino Slotland Casino
Reason Account closure
Posted on May 16, 2014

Slotland casino just suspended my account, because I have informed them that we are 4 family member players under one household. Giving them this information, as i red on their terms and conditions that this is not allowed, their billing account just blocked any deposit i wished to make imediatelly after speaking with them.

Its a shame, was a really place to play, but this is unprofessional.

Posted on May 8, 2013

Hi sylvia215,

Due to some strange bug on Askgamblers site, your complaint got posted with like a 3 week long delay, so it only makes sense to conclude that this matter has already been fully resolved to mutual satisfaction.

In a nutshell --- according to Slotland terms, just one account per person is allowed, while all additional accounts (of player himself/herself or belonging to other household members) may be subject to limitations or cancellation, unless verification documents are provided.

This is exactly what happened, so now both sylvia215's account as well as her husband's account are fully active once they sent their docs in, which is quite standard procedure, plus they even received a small compensation for having to do so.

Kind regards


p.s. Can someone at AG fix this bloody bug already?!

Posted on May 8, 2013

Dear @sylvia215,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 8, 2013

My problem has been solved out. I can play again to slotland casino and have received also a generous bonus. Thank you.

Posted on May 9, 2013

Thanks, Sylvia! Wishing you tons of luck while playing our games.

Kind regards


Posted on May 10, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy