Ag Awards

Slotland Casino Did not get promised bonus

Complaint Info
Disputed casino Slotland Casino
Reason Bonus not given
Posted on May 16, 2014

I was promised a half match bonus on my "next" deposit. The staff changed shifts & next employee refused to apply. It was not the amount that upset me but rather the principle.

Posted on February 12, 2014

Dear Kawigirl,

We are truly sorry you feel we didn't honour our word in your eyes. Let us assure you that being around 1998 we care very much about fulfilling obligations.

Although upon examining this issue closely, sadly due to the sheer volume of bonuses that you keep receiving on regular basis plus frequent attempts to hammer your bonus requests, we find your complaint utterly unsubstantiated.

Kawigirl, do you find it okay to openly ask for a half dozen different bonuses upon a single deposit?

We are sure you know far too well, that in your particular case the number of bonuses is stretched to a point when it simply can't go a tiny bit further.

So in closure, I'm afraid I might have some bad news for you. You may not be granted 6th bonus on your last deposit. Additionally, let me also kindly ask you to re-assess your bonus-dealing strategy should you wish to maintain the current not-so-small amount of bonuses continue hitting your account.

Thank you for your understanding.

Sincerely Yours


Posted on May 14, 2014

Dear @kawigirl,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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