Deposit not credited

I was promised a half match bonus on my "next" deposit. The staff changed shifts & next employee refused to apply. It was not the amount that upset me but rather the principle.

Hello..though I am not regular player like my other friends.Last week one of my friend referred me slot land casino to play. Well, I had created a account there and received sign up bonus for play. I had played almost whole night into slot land casino and I enjoyed there. When I had reached balance $140 then I went to live chat if I could withdraw any winnings. The support staff had congratulated me for won $140 and asked me to send my verification documents. Therefore, I had send my passport scan copy and withdrawal method details. But, yesterday I got a email from slot land billing email address which mentioned below :

"Thanks for sending in the document. It has been evaluated by our fraud department as falsification and therefore cannot be accepted for verification. Your account has been suspended and the withdrawal voided."

I became totally upset after read that email and instantly replied to them that to review my request where some misunderstanding could happen between us. After that I got a reply from them to asked my correct phone number for further verifications though I had left my personal cell number while created my account there. So, beside my cell number I had sent them my friend's cell number also because I was afraid if I mis their call. After 30 minutes I got a reply from them which had stated that the cell number which I had sent them a while before has already been registered,so they had voided my winnings for breaches their T&C. But I know my friend Iftekhar is a regular player of them as he referred me slotland casino and also I had mentioned them that the number has been sent last time is belong to my friend not me,so if you could not connect with me my registered cell number then call into my friend's cell number. Is it the reason for voided my winnings? so, why they had asked me another cell number where I had registered my own cell number? If I have no more cell numbers but only one then what should I do? Is that really proves that I had breached their T&C and they can judge unfair with me? How can I prove to them that I am the real player with real and correct information of mine? Please help me...

I never received my check for 500.00 that I cashed out. It was supposedly sent 3 weeks ago.

Slotland casino just suspended my account, because I have informed them that we are 4 family member players under one household. Giving them this information, as i red on their terms and conditions that this is not allowed, their billing account just blocked any deposit i wished to make imediatelly after speaking with them.

Its a shame, was a really place to play, but this is unprofessional.

My problems started on Monday April 15, 2013 I had won a good amount of money on Slotland $3,329.60 to be exact. I was done playing for the day and logged off my account. Excited that I had won so much I logged back on a few hours later just to look again. And my account balance now said $0.00 I contacted customer support and they said please allow 1 business day for us to look into this. It is now April 19 and still NO one has contacted me. I have spoke to customer service many times with the same responses please allow 1 business day. On day 5 I was told they would email me in 2-4 hours. Almost 24 hours later and still no one has contacted me. It would have been nice for someone to tell me something not just leave me sitting with no explanation as to what is going on and if they are going to pay out the amount I won.

I was first to find Slotland on my phone via your web site. We do not have a home computer internet is on my phone. So I went and played then told my son daughter in law husband and his sister all went on my phone and also signed up so they seen a red flag I guess cause there all linked to my phone but they are. Real and tbier e emails. Belong to them. Understandably it looked bizarre but when I finally got my phone back they blocked me even from a deposit. So I explained the same to. Them. They finally unblocked me I have made 2 deposits since and they have given 2 of. The people that use my phone their 38 bonus. And the others received the key but wont accept key. I'm the only one of them all who actually made 2 deposits and they said I didn't get it.

They will lose me as a player and that sucks for us both because I have no flash on my phone and they are the only slot site I could use on my phone.