Complaint #7 Run4Win Casino

They did not close my account

By betzebub11

2 years ago

Message on forum

Hello,

I want to ask for your help.

I asked the chat for closing my account cause of gambling issues.

It wasn't possible, I have to contact the E-Mail.

I did this(EMails_Run4win.pdf) and the account isn't actually closed.

In the terms of the website is written there is a possibility to close the account in the own profile. That's wrong.

After five days and two reminders I got an answer(E-Mail_Answer.pdf).

"funny", the account is not closed, they are offering me a bonus.

Unbelievable, I've written it's cause of gambling issues.

First of all:

Can you please help me to close the account.

Second:

Can you please help me to get back my money I've lost since then?(1.363€)

(Run4win1.pdf,Run4win2.pdf and Run4win3.pdf)

Thank you very much for your help.

Best regards

Disputed Casino Run4Win Casino

Reason Account closure

Amount €1363

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

betzebub11

• 1 reviews

2 years ago

Hello,

Account is closed and I've received the money now.
Case could be closed.
Thanks Askgamblers for help. I will be write down a Trustpilot review.

Best regards

betzebub11

• 1 reviews

2 years ago

Hello,
Thank you I will do, when I've received the Money.

I will inform.

Best regards

Run4Win Casino

• Representative

2 years ago

Dear BETZEBUB11,

I wanted to update you that we are currently processing the refund for your deposits since April 25. Once the refund is completed, please confirm receipt of the refunded amount to ensure everything has been resolved to your satisfaction.

Please feel free to reach out if you have any questions or concerns. We are here to assist you throughout this process.

Thank you for your understanding and cooperation.

Best regards,
Run4Win Casino Team

Run4Win Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $864

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

Run4Win Casino Complaints

See all complaints for this casino

Refusal to accept withdrawal

I have made multiple attempts to withdraw from this casino. And keep getting the run around. I will attach screenshots. I first initiated a bank withdrawal, they cancel saying it has to go back to the credit card. So I request that. Cancelled as well. Next they say to use interact (which I previously tried and also cancelled) but ok, I do it again. Same result. Next they tell me to use MuchBetter. So I upload 100$ and send them, complete the verification and guesss what. Cancelled again. Now it’s back to I have to use interact. I am not getting anywhere. Customer support just keeps me going in circles.

Resolved

$1,500

Account disabled without explanation

It is unacceptable for a casino with a good rating on Askgamblers to commit this disrespect towards the player.

They denied my proof of residence 3 times and today when my account is deactivated in the morning, they don't tell me the reason, they just say that the department made a decision, without any explanation.

I will attach the prints so you can see the company's lack of reputation. There was a pending withdrawal from me in the amount of 1267 BRL, and my deposits which asked for proof that was sent for 500 and another for 100 Brl, they did everything they could to not pay me and when I sent all the documents they deactivated my account, after rejecting some.

Resolved