They did not close my account

Hello,

I want to ask for your help.

I asked the chat for closing my account cause of gambling issues.

It wasn't possible, I have to contact the E-Mail.

I did this(E­Mai­ls_­Run­4wi­n.pdf) and the account isn't actually closed.

In the terms of the website is written there is a possibility to close the account in the own profile. That's wrong.

After five days and two reminders I got an answer­(E-­Mai­l_A­nsw­er.p­df).

"funny", the account is not closed, they are offering me a bonus.

Unbelievable, I've written it's cause of gambling issues.

First of all:

Can you please help me to close the account.

Second:

Can you please help me to get back my money I've lost since then?(1.363€)

(Run4w­in1.pd­f,R­un4­win­2.pdf and Run4win3.pdf)

Thank you very much for your help.

Best regards