I joined Powerspins Casino on 21 March 2017, I deposited a total of £1000.00 I declined any bonus, After playing for maybe 2 hours or so, my balance was £1100.00 so I requested a withdrawal. At that point my account was suspended, the reason given that a few years ago I self excluded from BGO Casino. I must admit I did not realise that the 2 casino,s ar.e part of the same group, had I known this I of course would not have made any deposit.
I e-mailed power spins support exsplainig that it was an honest mistake on my part, they e-mailed back stating not only are they confiscating this winnings but also the deposit. I then sent an e-mail stating that keeping the winnings is reasonable but to also keep my deposit was outrageous.
I have sent many emails since but with no response, I am therefore left with a balance of £1100.00 that I can not play with or withdraw.
Regards < surname removed >