Reeltastic Casino - Withdrawal approved but not paid - Complaint Resolved

Dear sirs,
I had a withdrawal of € 810.00 approved on Nov30th.
Since then I asked for the payment several times at live chat but they keep saying that I will be paid soon but according to their
T&C I should have been paid within 5 working days after approval.
I also emailed twice the casino Finance department.but they never answered me.
Please help me to get my money.
Cheers
Sebadola

sebadola Portugal Message

Dears,

Please find attached a screenshot of my account statement with my withdrawal approved on Nov30th.

Cheers
Sebadola

Reeltastic Casino

Dear SEBADOLA

Thank you for bringing this matter to our attention.

We will check your concerns regarding your withdrawal payment and will update this post accordingly.

Regards

sebadola Portugal Message

Thank you for your response.
As Reeltastic support asked, I sent my IBAN as they emailed me that they cannot pay by Skrill, but I did not receive anything yet.

Best regards

Reeltastic Casino

Thank you for the update and your patience.

Happy to share that the withdrawal was paid to the nominated bank account.

@SEBADOLA Please let us know when you received the funds. Merry Christmas and happy holidays.

Thank you to Askgamblers team for the assistance. Happy Holidays everyone.

sebadola Portugal Message

Glad to announce that the money was already credited in my Bank account.
Thanks to Reeltastic representative for your efforts. Happy Holidays!

Thank you so much to Askgamblers team for your assistance. Please, close the case.
Merry Christmas to you all!

Cheers