I made a 100€ deposit at the Reeltastic Casino and received a 200€ Bonus. I played multiple games with it and after wagering, my account balance was 1.800€. As the 200€ bonus is not cashable, I tried to cash out 1.600€.
Here, the odysee began. In the first place, the casino told me, that I wont get any money, because I closed my account at their "sister casino". After telling them, that it is unacceptable that they decline my winnings because I wasn't satisfied with the support of their "sister casino", Reeltastic started with a brand new story: I didn't meet the bonus requirements.
After discussing point for point of their bonus terms and their casino software, it seemed that they understand that no point in their bonus terms was harmed.
But I didn't get any money, as Reeltastic now got back to story number one: I closed my account on their sister casinos site and this leads that they can confiscate my winnings.
By attach, you can find a mail from their support team, telling me, that the only thing they don't payout is because I closed my account on their sister casinos site (as I wasn't satisfied with their support and didn't want to receive any more spam e-mails and sms).