As mentioned above we do not see any reason why you cannot play or access your account based on your jurisdiction. The error message you received on the 7th of July 2019 was a result of the casino systems upgrade and all access to the casino account were not available at that time.
In respect to your email sent to Casino Support, we can confirm that the terms and conditions state that the casino is not obligated to refund any deposits.
Now, you received a standard response in regards to jurisdiction query and you were encouraged to respond to the email if you require further assistance and here is the additional information you have provided to the casino.
Posted on: 08 July 2019 06:35 PM Reeltastic Support
Hi (player’s name),
What is the problem that you asking for your deposit back?
(players email)[email protected]mail.c...USER Posted on: 08 July 2019 06:21 PM
I will complain to casino forums you fxxxxxx thieves
(players email)@gmail.c...USER Posted on: 08 July 2019 06:21 PM
Fxxx YOU SONS OF Bxxxxxx
Posted on: 08 July 2019 05:14 PM Reeltastic Support :
Dear (players name),
In terms of the conditions of the casino, you are required to check if your are eligible to play with your local authority.
Unfortunately with this term, we cannot refund you.
If you need anything else, please don't hesitate to respond to this email.
Now, we see that you were online on the 11th and the 14th of July 2019 and yet you failed to approach our Live Chat support or to provide a response to the email sent to you directly.
We examined your accounts and we see that you have played down your deposit and lose. We believe that you are now complaining because you are unhappy that you have cancelled your withdrawal and played. Please note, that we do not refund played deposits. Sometimes you win, and sometimes you lose.
That being said, you are a valued player at the Casino and yesterday your Account Manager was more than happy to add a 50Euro real cash on your account.
We can confirm that you came online at 15/07/2019 14:01 Casino time and played the funds.