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Reeltastic Casino - Not willing to pay small withdrawal

RESOLVED

Complaint Info

Disputed casino

Reeltastic Casino

Amount

€ 70

Posted on September 7, 2018

Hello askgamblers team.
I have one problem. The fact is that I can not get my money 7 days. I received a letter stating that my application for withdrawal of funds was approved. The amount is only 70 euros.
I write every day. Every day silly dialogues in the form - wait, soon the money will come. Wait, wait, wait. And so every day. Their rules write up to 5 working days. The timing has long passed, they simply do not want to pay. 70 euros, is this normal?
Help me get my money.

Posted on September 7, 2018

Hello ODRYRELL,

Thank you for bringing this to our attention.
We will investigate and respond to you shortly.

Kind regards

Reelatastic Casino

Posted on September 7, 2018

Right now my money has come to me. Dear manager. I like your casino, design, functionality, bonuses. Everything is fine, really. But the service of support and the long withdrawal of funds spoils the whole picture. I would like to ask you to take this message seriously. As a client, it is important for me to know that in addition to pleasure, I will receive my money on time. Thank you.

Posted on September 7, 2018

Hello there ODRYRELL,

We have spoken to the finance team who have informed us that you have been paid.

Pending our investigation, we have found that your withdrawal was delayed due to a human error.

We apologize and we would be grateful if you could confirm payment.

Kind regards

Reeltastic Casino

AskGamblers
Posted on September 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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