Not following its responsible gambling policy

Hi, My name on red flush casino is Nadiavdh85. I started playing a few months ago. In my months of playing I deposited over $7,000 Canadian. I eventually went on to win just over $53,000. I played through any bonuses I had and All the money in my account was a cash balance and available for wihdrawl. I was told I can only wihdraw $5000 a week which is fine. So I went on to send in my verification documents. I got verified, tried to cash out and now they want my fiancés verification because I used his ecopayz account for a couple deposits and paysafe cards for the rest. He gladly gave me his verification info, ecopayz account verification and all I got verified again. Now my fiancé let his friend use his ecopayz account at another casino so they wanted his verification info. No problem. He sent it to me and sent it in. Again he was verified and all good. Also I want to say that my fiancés friend never even played at red flush casino, ever. Somehow they had this information and my fiancés said hey it's his money if he wants to use my ecopayz online no problem. My fiancé also let his sister use his ecopayz account with jackpotcity, she won $25,000 got verified just by herself and was paid within a week. At this point it has been over two months of trying to cash out with red flush and dozens of emails back and forth which I have them all. So now we are at the payment stage. They tried to pay me last week July 20th. They sent me this email as I did not put in my bank code: Hi Nadia , Thank you for contacting the VIP Support Desk. I hope you have had a good day so far. Congratulation on the win I can see that the payments department have tried to make payment to the account however they need a bank code in order to make payment in this regard Please can you provide us with the bank code so we can process the withdrawal The time frame fro the withdrawal once paid is 5-7 working days to arrive Thank you for contacting us and please do not hesitate to contact us again should you require further assistance. I thank you for your time and patience in this regard. Kind regards Brandon VIP Desk We promote responsible gaming. Register an account from your Mobile by going to rvmobi.net/a and play anywhere, anytime. Alternative Contact Options Fortune Lounge offers you the unique opportunity to chat to us from your Mobile Phone. Join us on: iMessage: Contact [email protected] from your iMessage App WhatsApp: Add +27 76 073 9635Call: +27 76 073 9635 as a contact So after this email I sent in my bank code to the account department. They received it and updated my information. All is good, so I went to cash out again. Suddenly on the morning of July 24th they said that now I can't cash out and my account has been locked and an investigation is pending. I called them on the phone and all they said is that "I am in breach of terms and conditions". I read the terms and conditions thoroughly the past few weeks more than once and I am not in breach of anything. At this point I have invested over $7000 of my own money and they owe me $53,600 roughly. I have screenshots of it all. I need help. This isn't right and I won my money fair and square with my own money. They replied this morning with this email: Hi Nadia, Unfortunately, irregular activities have been taking place on your Red Flush (HTML5)(Malta) casino account (Nadiavdh85) and it has been locked. We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents. If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked. This decision will only have been made after a thorough investigation has been completed. If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions. Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact. Regards, The player security team Red Flush (HTML5)(Malta) They went from trying to pay me to closing and locking my account when given all of my financial information. Please someone help me, this is a lot of money and I feel like I have been violated and stolen from. Over $7000 of my of my own money even and $53,600 in winnings. They have also given me no specific reason for anything as well. All I got from red flush VIP Support was "that's all I can say about the matter". Thanks for listening and I hope someone can help. Nadia

Dear Askgambler, I am writing this complaint because I feel abused by the casino I am playing for over a half year, I have made for 60.000 euro deposits I lost some and I won.. after I had a major win of 42.000 euro I received an e-mail with the following quotes. " I would like to inform you that from today that we will charge a 12% charge on all your payments made." " This is necessary because you have reached the maximum number of withdrawals and we will share the cost of processing with you as discussed with the casino management (see also our general terms and conditions)." "We'll deduct a 12% payout (regardless of the amount of your payout) and pay the remaining amount to you when processing your payout." I am trying to get a hold of the chat for 3 days now they keep disconnecting me as I am asking where these terms and conditions are stated. The same issue with the VIP mail service I sent them numerous of emails they don't respond, my only way is to communicate through this website. If there charging me processing fee how could this be 12%. I want to know from Redflush where this term is stated? If there is such a term what payment provider deducts 12% this is to high. Today they deducted 12% from whole my balance( 5000 euro). I feel they have no right to do this. Will the casino rep. please explain what they are doing.

I joined Red Flush because of the good reports id heard about them and the "fast withdrawl".. they keep giving me the run around saying ill get it monday. Then another one telling me theres no history of withdrawls or deposits on my acc. Even though i took a screenshot so i coukd gloat to my boyfriend thst i had won 2k. ( he said cash out at 400aud.)then putting 2k back into my casino acc. Etc. Not happy

i made deposit, took 50% match, i played and lost ALL. my balance was 0.00. i had to make another deposit if i wish to continue to play, as i did this, my balance was ALL bonus funds. i went to chat and they said i did not meet wager requirements on my last match. i told them repeatedly that my balance was 0.00. how can i keep wagering anything, if theres nothing left to play. thats why i made my real money deposit and i had no other bonuses available to me, but why is my real money in *all bonus funds. this is not right this is very wrong. the deposit& match previously,which i lost completely until 0.00 balance. of course if i want/wish to play again i have to deposit(but why should all my next real monies be in all bonus) ****please do change my balance to real funds-my balance was 0.00 when i deposited last and it should be *real funds* RED FLUSH ARE SAYING SINCE MY LAST MATCH DID NOT MET WAGER REQUIREMENTS- all my next deposit(s) are ALL bonus funds.

Have promised payout for 2 weeks now Keep telling me that it will be in my account in 3-5 business days, then tell me ooops we made mistake and are reprocessing it will be in my account in 3-5 business days 3 times now I have other emails other than the one I am sending here that conflict with the info here

OK I made a $50 deposit of my OWN money today, an played for about 20-30 min, I got my total down to $40 at one point an decided to get out at $80, so I was very surprised to see that my total was $10 REAL an $70 Bonus, I have a recipt or Voucher from my visa deposit, an I was told that they were going to fix this very soon, So I went back 5 hours later to see what progress it had reached, only to have their pit boss tell me the reason why it went to bonus was because OF a FREE $50 they gave me last August, an already Busted out of, bit now they are saying that I still had $2000 in playthrough left on it, thats $400 up from what the last chat help told me I still had before I asked to speak with a Pit Boss, This guy said because I was given that FREE $50 it still had obligations or playthrough even though I deposited on a $00 account, an started with $50 of my own money, when I looked at my balance AFTER it wouldn't allow me to withdraw my $80 it said my balance was $10 real an $70 Bonus. UNBELIEVABLE!

I have won approx $800 and was asked to provide documents on a requested email. I have send the docs twice and it keeps bouncing back. I have ensured the size is small. When i call them they keep asking me to call another time because the system is down. When i asked their location the customer services said Africa!! But i think the casino is UK based. Is this a fraud!!? My emails are not replied to on the same issue Thanks for helping

Recently I played and I won € 80 on RED FLUSH casino, after I turned the sum for one day, and small deposit , I made a withdrawal but have received nothing 10 days of this, I ask your help ASKGAMBLERS ,

I win money withdraw and add bank account number. Casino ask me send documents . I send documents many time and live chat together try but nothing. I don`t know what can do I been see many forums same problem possibly don`t want pay winning money. because I been won in 888.com and not problem but with re flush problem. Maybe can give some special email where send my documents.