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BetRally Casino - Withdrawal "Pending" for too long now

RESOLVED
r0mank0 Ă–sterreich
Posted on April 4, 2016.

Good Evening all of you! First of all I want to thank you for your informative homepage, I often used it to find reputable casinos but never wrote here, because I never had any problems with different casinos.
Now I unfortunately do have one with Betrally. I managed to win 1700€ at their casino and already sent them all my verification on 29.03.2016 and received the answer at the same day -->

1) "Your payout request is currently with our Finance Department and will be handled shortly."

2) "Please note that you requested a withdrawal on 29th of March. Usually Neteller withdrawals take up to 3 business days. Your payout request is currently with our financial department for processing. The money will be in your account as soon as possible."

31.03.2016

"You should receive your funds by the end of today."

"The withdrawal will stay with a pending status until it is processed by our Financial Department, i.e some time today. After that, you should receive the funds in your Neteller account within an hour."

1.4.2016

"The withdrawal should be paid sometime today."




The whole email history includes about 10-15mails. Tried it on my own, would be great if you could help me solve that issue. Screenshots of Casino account and email history are available if necessary.

Best regards, Roman

Posted on April 6, 2016.

Dear Roman,

I can confirm that your withdrawal has already been paid on the 4th of April so you should receive the transaction your account shortly.

Please note that we had to review the documents and your game play in the meantime especially when being a new player with us.

Please get in touch with us again in case of any further concerns. I wish you to keep up the fantastic run at our games and contact us for new and bigger withdrawals in the future.

Best Regards,

Martin

Betrally Casino

AskGamblers
Posted on April 9, 2016.

Dear @r0mank0,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

BetRally Casino complaints

  • 16 of 18 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 3,917 USD avg amount

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