I received a message from Betrally claiming that I have breached their terms and conditions, and thus they decline to pay my winning of 4 064€. I am accused of breaching section 15.2 (i) "If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections". I am confused what they mean by this. I am not part of any club or group and I highly doubt whether that would even have any benefits in casino slots, the whole subsection seems to be directed to their sportsbook customers. I made a deposit (200€) that gave me the maximum bonus (300€) and played it to my favorite slot Guns N' Roses with the maximum allowed bet (6€). In my opinion there is nothing unusual or wrong with that.
The second claim relates to their Promotions terms and conditions section 2: "All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Skrill and etc.), shared computer (e.g. school, public library or workplace) and shared IP." I have only played from my home and I live on my own so there is no way that any of the mentioned items could have been shared with some other player.
I hope Betrally realizes they have made a mistake and does what any reasonable casino would do in these circumstances and pays my winnings as soon as possible.
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