I have 2 withdrawals that I am awaiting. One they claim to have wired $2330.00 on 3/21/17, but it never arrived. I sent bank statements a month ago, and have made numerous calls : talking with Karen, Nina, Mia and now Neil all claiming that they are sending to the finance team for it to be reissued. This withdrawal was approved 1/19/17, and I received a past withdrawal approved same time for $2445 sent 4/05/17 so I know the wire information is correct. I have begged and pleaded for them to send me the withdrawals as it is written 7-10 days wire time after approval.
The second one I am awaiting has far less time past due, but still the same runaround - sent to processor - awaiting them to wire- and it was approved on 4/18/17 for $2090.00. Again a 7-10 wire time would have been 5/02/17, and so we begin the whole begging pleading process with them via phone bc many a time I am promised a feedback or update call and it never ever ever comes. I have tried to remain patient and loyal , but as they continuously lie about getting back to me or issuing my payment - this becomes ever-frustrating and costs me bc I cannot enjoy the winnings with my family - we were using for vacation.
I have plenty of conversations stating these facts .