Ag Awards

Cool Cat Casino - Over 3 months delayed payments!

Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 4420
Meonlymichele United States Message
Posted on May 6, 2017

I have 2 withdrawals that I am awaiting. One they claim to have wired $2330.00 on 3/21/17, but it never arrived. I sent bank statements a month ago, and have made numerous calls : talking with Karen, Nina, Mia and now Neil all claiming that they are sending to the finance team for it to be reissued. This withdrawal was approved 1/19/17, and I received a past withdrawal approved same time for $2445 sent 4/05/17 so I know the wire information is correct. I have begged and pleaded for them to send me the withdrawals as it is written 7-10 days wire time after approval.
The second one I am awaiting has far less time past due, but still the same runaround - sent to processor - awaiting them to wire- and it was approved on 4/18/17 for $2090.00. Again a 7-10 wire time would have been 5/02/17, and so we begin the whole begging pleading process with them via phone bc many a time I am promised a feedback or update call and it never ever ever comes. I have tried to remain patient and loyal , but as they continuously lie about getting back to me or issuing my payment - this becomes ever-frustrating and costs me bc I cannot enjoy the winnings with my family - we were using for vacation.
I have plenty of conversations stating these facts .

Meonlymichele United States Message
Posted on May 8, 2017

As of today 5/08/17 I received the withdrawal for $2330, but I am still awaiting the $2090.00 that has not been wired approved 4/18/17. Thank you AskGamblers, and please keep my file open until I hear something about it as they have also been giving me the first week of May to be deposited by as part of their promise.


Posted on May 11, 2017

Dear Cool Cat Casino,

Please let us know if there's some update regarding this case.

Meonlymichele United States Message
Posted on May 12, 2017

I got the attached email today from the finance department and one from a VIP consultant, Karen, stating the withdrawal for $2090 is on its way to me within 10 days via wire. I will update when and if it does arrive to hopefully close this case that has been very draining process taking away the fun of online playing. I loved playing at Cool Cat until this.

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