Complaint #61
Slots Jungle Casino
Non Payment - Delayed Withdrawals - Again!
12 years ago
Once again I am back to make a complaint. Once again it is regarding the non-payment/delayed payment of withdrawal $$.
A few months ago I came here to complain about this same issue. Last time it was finally resolved after a lot of excuses and run arounds... we're talking 'weeks'. Now I am back .. UNFORTUNATELY. I was lucky enough to actually win $300. I requested a withdrawal, it took them 4 business day s to approve (it never happens in the 2 days they promise to VIP Players-it is clearly stated on their website. And they never answer as to why that is? If you can't do it in 2 days, then remove that from website. Anyway. I received an an email on 5/1/14 that my withdrawal was approved and the Wire was being sent out. On 5/6 still wire hit my bank. I emailed SJ finance.. as usual they did not reply promptly and when they did they had another 'excuse'. Their 'thrid party processor wa shavigntechnical issues, so they didn't send the $$ there, they sent a regular Wire to my bank. Mind you, the last time I complained was becasue they aid they could not send wire directly, and I was 'forced' to sign up wiht the 3rd party processor and 're-request' my money to be wired to me by them. Another delay of course. ANyway. back to this atest fiasco. SO, on 5/6/14 I was told that they Wired the $$ directly to the bank, I shoudl see int the next day. it never came. I emailed multiple times and gor replies from 2 different people. One from the 'finance dept', and one who claiemd to be my account rep, but she ha d no clue what was going on. I had to exaplin everythign to here at least 3 times, and received a 'canned' response each time.
On to yesterday 5/8/14, once I again I was told the wire was sent to my bank, I should receive it.. no wire, I sent mORE EMAILS. Once again, more canned repsonses.. no actual status or explanation. s of today 5/9/14 , still no wire has been received. My 'account rep'stopped responding to my emails yesterday. I got 1 resonse late today from the person inthe finance dept.'johnny', in which he asked me to confirm my bank wire instrustions! What? The instructions are the same, since I became a player at Slots Jungle, never changed. I emailed abck & confirmed the instructions were corret. I asked again, wherw is my wire??? NO RESPONSE.
Now to make this even more 'fun'.. I have a 2nd withdrawal that has been approved as of 05/04/14. The same wmail as always, your withdrawal has been approved and wire wil be sent per my instructions. I highly doubt that wire wil show in my bank anytime soon.
I swore I would close my account at Slots Jungle after the last time, I should have done so. I gave them yet another chance to prove they were not crooks. Once again ,they have proven I was right all along. Please excuse typos I am just very irritated right now.
A few months ago I came here to complain about this same issue. Last time it was finally resolved after a lot of excuses and run arounds... we're talking 'weeks'. Now I am back .. UNFORTUNATELY. I was lucky enough to actually win $300. I requested a withdrawal, it took them 4 business day s to approve (it never happens in the 2 days they promise to VIP Players-it is clearly stated on their website. And they never answer as to why that is? If you can't do it in 2 days, then remove that from website. Anyway. I received an an email on 5/1/14 that my withdrawal was approved and the Wire was being sent out. On 5/6 still wire hit my bank. I emailed SJ finance.. as usual they did not reply promptly and when they did they had another 'excuse'. Their 'thrid party processor wa shavigntechnical issues, so they didn't send the $$ there, they sent a regular Wire to my bank. Mind you, the last time I complained was becasue they aid they could not send wire directly, and I was 'forced' to sign up wiht the 3rd party processor and 're-request' my money to be wired to me by them. Another delay of course. ANyway. back to this atest fiasco. SO, on 5/6/14 I was told that they Wired the $$ directly to the bank, I shoudl see int the next day. it never came. I emailed multiple times and gor replies from 2 different people. One from the 'finance dept', and one who claiemd to be my account rep, but she ha d no clue what was going on. I had to exaplin everythign to here at least 3 times, and received a 'canned' response each time.
On to yesterday 5/8/14, once I again I was told the wire was sent to my bank, I should receive it.. no wire, I sent mORE EMAILS. Once again, more canned repsonses.. no actual status or explanation. s of today 5/9/14 , still no wire has been received. My 'account rep'stopped responding to my emails yesterday. I got 1 resonse late today from the person inthe finance dept.'johnny', in which he asked me to confirm my bank wire instrustions! What? The instructions are the same, since I became a player at Slots Jungle, never changed. I emailed abck & confirmed the instructions were corret. I asked again, wherw is my wire??? NO RESPONSE.
Now to make this even more 'fun'.. I have a 2nd withdrawal that has been approved as of 05/04/14. The same wmail as always, your withdrawal has been approved and wire wil be sent per my instructions. I highly doubt that wire wil show in my bank anytime soon.
I swore I would close my account at Slots Jungle after the last time, I should have done so. I gave them yet another chance to prove they were not crooks. Once again ,they have proven I was right all along. Please excuse typos I am just very irritated right now.
Screenshot
