Complaint #39 Virtual Casino

No payment after 3+ months

By waddl

9 years ago

Message on forum

I made 3 withdrawal requests back in February (2 on Feb 6th and one on Feb 20th) from Virtual Casino, in total about $1000 US. After several e-mails and live chats I eventually received the first (and smallest) payment on April 21st, and assumed the other 2 would follow shortly but now more a month later again (and some more emails and live chats) and they haven't arrived.

On my account the payments have all been approved (the latest on March 8th)
I've requested to be paid via Neteller so there's no bank issues.
I've gone through the verification process, and as i received a payment i assume that was all fine.

All the e-mails i sent received back said "go on live chat and we'll sort this". Then all the live chats said "we're sending your request to the finance department with highest priority" and had no idea if and when payments would be sent. Seemingly even with high priority it takes months to get paid despite the T&C's suggesting 10-15 day period...

note: i actually only made 2 withdrawals but they've some reason been split in to 3 (or 4) smaller amounts, so the payment i received was about 40% of the original request.

Any help in getting this resolved would be appreciated...

Disputed Casino Virtual Casino

Reason Delayed payment

Amount $1000

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

waddl

• Australia

8 years ago

Yeah well given the withdrawals were approved, i was strung along for 4 months and wasted many hours of my time, id say thats the least you could do... looks like public complaints are the only way to get a response...

Anyway thanks Tawni, i suppose youve been helpful.

Virtual Casino

• Representative

8 years ago

Hi Waddl--

I've gone back through this and in actuality, you've been overpaid due to an error on our end--this was caught when I went back through your account. I'll explain...

The second payment made to you ($509) was based upon funds earned via our 'WELCOME BACK' promotion. The max withdrawal for that promotion was only $100. To that end, we've overpaid you. Ordinarily, we would have the option to recall the funds from Neteller, however, because the withdrawals were so delayed AND we were the ones who made the error on our side, I feel it's best to leave this as is.

I hope you understand,

Tawni

AskGamblers

• Support Team

8 years ago

Dear Virtual Casino,

Please let us know if there's some update regarding this case.

Virtual Casino Complaint Stats

Resolved 26 / 30

Avg. Amount $2,993

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

Virtual Casino Complaints

See all complaints for this casino

Withdrawal Not Received for months

My username for virtual casino slots is < username removed >

I requested a wire transfer on 25/01/2023 for the amount of $2500.

On 14/04/2023 I requested a further withdrawal also for $2500.

I provided all documentation requested and complied with the terms and conditions.

I would appreciate any help you can give in getting these withdrawals paid, please.

Thank you.

Resolved

$5,000

Payment withheld

I requested a withdrawal for $2500 to my bank account from Virtual Casino.
My username is lexibabe
After a very long delay my request was rejected and Virtual casino asked for a bitcoin address in order to process my withdrawal. I gave them my bitcoin address on June 7th 2023 but have not received the bitcoin.

Resolved

$2,500

Withdrawal not paid within casino timeframe

Two withdrawals $2500 each have not been paid yet and are over the 10 day handling timeframe. 9/17 and 9/27 are the dates of the two withdrawals. Could you take a look at these two Tawni and work your magic? It looks like Virtual Casino and Vegas Strip Casino and mirror sites and the withdrawals show up under both sites.

Resolved

$5,000

Pending Withdrawal over one month

I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).

According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.

Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.

I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.

Resolved

$137

Delayed payment of $197

Hi, I need your help in my payments of $ 197 The first payment was requested at the end of July, I patiently waited, but more than two months have passed and I have not received any I will send a message to the casino payments [email protected] address, but I have not received a single reply. Very bad attitude to the players, help me get my money. The documents have been sent, it seems to me that the casino intentionally delays payments or does not intend to pay.

Resolved

$197

Withdrawal issue

I've been waiting for a $100 withdrawal since January. They needed additional paperwork which I provided and they sent me and email saying all my paperwork was all received and updated. I've contacted them on a couple of different occasion and I'm told it's been escalated and/or their third party payers are really busy and I'll get it soon. I know it's only $100 but it's the principle. Any assistance would be appreciated. Thank you!