BGO Casino - No available withdraw option and no reply to emails

posted on November 22, 2016.

I made a few deposits on BGO using my Mastetcard and didn't end up winning.
After a decent win using loyalty points to purchase free spins I attempted to withdraw $200 and then another $400 to my same card.
Was emailed telling me due to financial regulations in Australia I couldn't withdraw to my Mastetcard and my funds had been returned for me to select another withdraw method.

2 problems.
First, the money wasn't returned and secondly there are no other options available to me on the withdrawal page.
I emailed this to their support and had no reply so I jumped on live chat.
Rich_B tried to help but indicated I either had to set up a Skrill/Neteller account (and then make a deposit) to withdraw which also would cost me in fees OR submit bank details.
He was however successful in having the $600 returned to my BGO account.

I have submitted bank details and think it's unfair I should have to deal with a third party eg. Skrill AND make a deposit AND be charged withdrawl fees.
Could somebody with authority please look into this and check that my details were received?


posted on November 24, 2016.

Finally received a reply.
Bank details that I've used to withdraw on several other sites were declined.
Out of frustration I opened a Skrill account, made the minimum deposit of AUD $15 and withdrew using that.
If that goes through this complaint can be put through as resolved but the issues will be reflected in my casino review.

posted on November 28, 2016.

Hi ,

Could you supply your username in Private Message so we can take a look into this please?

Many thanks,

bgo Casino

posted on November 28, 2016.

AskGamblers Complaints Team have sent user's credentials directly to the casino management, as a private message.

posted on November 28, 2016.

Complaint can be marked as resolved.
Cost me a deposit and Skrill fees.

posted on November 28, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

BGO Casino complaints

  • 58 of 72 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,111 USD avg amount

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