I made a few deposits on BGO using my Mastetcard and didn't end up winning.
After a decent win using loyalty points to purchase free spins I attempted to withdraw $200 and then another $400 to my same card.
Was emailed telling me due to financial regulations in Australia I couldn't withdraw to my Mastetcard and my funds had been returned for me to select another withdraw method.
First, the money wasn't returned and secondly there are no other options available to me on the withdrawal page.
I emailed this to their support and had no reply so I jumped on live chat.
Rich_B tried to help but indicated I either had to set up a Skrill/Neteller account (and then make a deposit) to withdraw which also would cost me in fees OR submit bank details.
He was however successful in having the $600 returned to my BGO account.
I have submitted bank details and think it's unfair I should have to deal with a third party eg. Skrill AND make a deposit AND be charged withdrawl fees.
Could somebody with authority please look into this and check that my details were received?