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More Delayed Payments?


I am still waiting on 3 withdrawal requests to be approved from 9/12/14 ($1,305), 9/17/14 ($1,005), and 9/18/14 ($695), Under the terms and conditions listed on Virtual Casino's Website it states " ALL WITHDRAWAL REQUESTS WILL EITHER BE APPROVED OR DECLINED WITHIN 10-15 BUSINESS DAYS OF THE ORIGINAL REQUEST." Calls and emails to the casino have proved to be useless in getting this issue resolved and it has now been 23 business days since the 1st withdrawal request and I am hopeful that this complaint will finally get their attention!!
Disputed Casino Virtual Casino
Amount $3005

Discussion

User name

Dear @thsmith2,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

Dear @thsmith2,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment.

Thank you for your cooperation.

User name
Hi thsmith,

Your pending payment for the amount of $1160 ($40 fee already deducted) was sent to you on 11/12 - would you please be so kind as to confirm that you have received it.

All the best,

Tawni
User name

Dear Virtual Casino,

Please let us know if there's some update regarding this case.

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

Virtual Casino Complaints

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