I played a lot at Slots Jungle casino. After depositing over $4000 I became Brown Bear VIP, which means increased withdrawal limit (500 was upgraded to 750 per week). I won $5482, and after my first withdraw I lost my VIP status, and paid only $500.
After getting $3000, $2482 is still remaining, I saw that my last withdrawal of $500 was declined. I asked on chat what happened, and they told me the following:
"As per finance department decision your withdrawal request has been denied and the funds were added back to your account. It might take up to 90 days for our finance department to review your account.
Please accept our apologies for this inconvenience and thank you for understanding. You will be notified by the relevant department as soon as there are any updates regarding your account."
How is it possible that the review takes 90 days? They keep back my winnings for three months. Why is that review after paying $3000? All my papers was accepted.