BGO Casino - Locked out of account, no response and no help!!

posted on October 2, 2015.

I joined BGO and deposited £100, which is quite a significant sum for me. The site crashed during my first session and when logging back in I entered my password incorrectly and was locked out of the system. It has now been a week and I have sent two emails to BGO with no response. I cant seem to access live chat either. At a loss and have lost faith in depositing money on this site!!

posted on October 9, 2015.

Any update regarding your complaint? Thank you.

posted on October 10, 2015.

no contact whatsoever! Very frustrating.

posted on October 13, 2015.

In the initial event, you will need to email into [email protected] and we can then investigate your issue fully and provide a comprehensive response.

I can only apologise for the delay in getting back to you on this matter.

Customer Services Manager

posted on October 16, 2015.


Any news? Thank you.

BGO Casino complaints

  • 54 of 73 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,251 USD avg amount

Have trouble with BGO Casino?