Complaint #38
Virtual Casino
Late payments, no payment
9 years ago
I am waiting for 5 withdrawals that were requested between 2/7/2017 and 4/22/2017. on 3/22/2017 I received an email from Virtual Support that my documentation was out of date. On 3/28/2017 I sent e-mail to remove the out of date documentation and also on 3/28/2017 I sent the correct documentation. on 3/29/2017 I received an e-mail stating that the documentation was received.
I waited the appropriate time frame and without receiving an e-mail that my payment was on the way I started live chatting with the Virtual support. Their response eventually was that because they were expanding into Europe, they finance dept. was behind.
On April 21, 2017 I was told that my file would be escalated.
On April 26, 2107 I was told that I had to wait the time frame of 7-10 business days.
On May 10, 2017 It was suggested I contact the manager at support which I received a reply on May 11, 2017 basically telling me to contact the finance department personally - and that he would see what he could do. On Sunday, May 14, 2017 I sent another e-mail to manager support but have yet to receive a response as well as I've not had a response from the finance department.
I'm hoping you can help me resolve this issue as the total amount of payments is approx. $1000 minus of course the $25 they are going to charge for each withdrawal, as these payment are well outside of Virtual's payment policy.
Please let me know if you need additional information
Thank you so much for your assistance in this matter.
below is a copy of the e-mail to the mgr.
Withdrawal from Virtual casino
manager@virtualpromomail.com
Thu 5/11, 6:54 AM
You replied on 5/14/2017 12:12 PM.
Hi MystyGirl,
If you'd like to get a direct answer from our finance department please send your concerns to PAYMENTS@CASINOSUPPORTCENTER.COM please bear in mind that they have a high volume of email and so it may take a day or two for them to respond. As it stands I will investigate as best I can in the meantime and get back to you should there be anything we can do.
Many thanks,
Oliver
Casino Support Management
On 5/10/2017 6:40 PM, mystygirl wrote
I have been waiting since February to receive the withdrawals that were requested and approved. I now have 5 (five) withdrawals pending. I've been live chatting since the beginning of April where the February withdrawal is forthcoming...I have been told several times that my issue has been escalated but to date I don't have a delivery date. Today I was told to check back on Monday where on April 26 was told I should receive payment by May 11.
All these withdrawals are well PAST your timeline of payment. There is no one at live chat that can speak with the Finance Department
I am escalating this to you to please get this resolved. I like this casino the best because of the bonus redemption and there is no play through.
Regards,
I waited the appropriate time frame and without receiving an e-mail that my payment was on the way I started live chatting with the Virtual support. Their response eventually was that because they were expanding into Europe, they finance dept. was behind.
On April 21, 2017 I was told that my file would be escalated.
On April 26, 2107 I was told that I had to wait the time frame of 7-10 business days.
On May 10, 2017 It was suggested I contact the manager at support which I received a reply on May 11, 2017 basically telling me to contact the finance department personally - and that he would see what he could do. On Sunday, May 14, 2017 I sent another e-mail to manager support but have yet to receive a response as well as I've not had a response from the finance department.
I'm hoping you can help me resolve this issue as the total amount of payments is approx. $1000 minus of course the $25 they are going to charge for each withdrawal, as these payment are well outside of Virtual's payment policy.
Please let me know if you need additional information
Thank you so much for your assistance in this matter.
below is a copy of the e-mail to the mgr.
Withdrawal from Virtual casino
manager@virtualpromomail.com
Thu 5/11, 6:54 AM
You replied on 5/14/2017 12:12 PM.
Hi MystyGirl,
If you'd like to get a direct answer from our finance department please send your concerns to PAYMENTS@CASINOSUPPORTCENTER.COM please bear in mind that they have a high volume of email and so it may take a day or two for them to respond. As it stands I will investigate as best I can in the meantime and get back to you should there be anything we can do.
Many thanks,
Oliver
Casino Support Management
On 5/10/2017 6:40 PM, mystygirl wrote
I have been waiting since February to receive the withdrawals that were requested and approved. I now have 5 (five) withdrawals pending. I've been live chatting since the beginning of April where the February withdrawal is forthcoming...I have been told several times that my issue has been escalated but to date I don't have a delivery date. Today I was told to check back on Monday where on April 26 was told I should receive payment by May 11.
All these withdrawals are well PAST your timeline of payment. There is no one at live chat that can speak with the Finance Department
I am escalating this to you to please get this resolved. I like this casino the best because of the bonus redemption and there is no play through.
Regards,
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