Complaint #14 SlotV Casino

Once again having troubles with a deposit not credited to my balance

By Pa A.

8 years ago

Message on forum

it was the same day as my deposit was made but amount did not appear but this time the system status show me on my account transection as my deposit was declined but when i made deposit i use internet banking method everytime of deposit money i need to use the password OTP that will confirm my payment by receive sms to my mobile phone.when i confirmed password already transection will be process the payment. i was see in this payment was successful and Redirect automatic usually then the credit will appear to my account ,but in this time also not see credit again same as last problem now it my 3rd times of this problem very annoyed me .... still occur the same problem again then i go to check the status of my deposit find out what wrong with my deposit cuz i completed my payment already and my payment successful
then this my payment status write it that my deposit was declined ....ohh im shocking because my deposit before still in processing ( now about 1day of processing and this time still in processing did not credit to my account they told me have to wait until now im still waiting but in usually after confirmed payment processing like instant credit to account )
So,in this time of my deposit was not credit to my account and casino tell me my deposit was declined, although i did confirmed payment and was saw my payment was successful.
then i go to check with my bank and I was call my bank to asking about this payment for confirm that had already paid.
and i ask my bank that my money will get back to my bank account or not ? and they told me this payment was completely i was paid . so i will not get money back to my bank account.

i ask the casino support they are refuse the they did not get my money ... my money not come to them ....
and it was cancelled by my payment system...
so they told me that i have to discuss that with my bank not them ...omg

im love to gambler and have fun with Slotv.com but since member with casino
i have got 3 times of trouble with my deposit not credit to my casino account....
in.....
1st they took me waiting for deposit processing almost 2 weeks i cant find the way out then i met and when i know ASKGAMBLERS.com site here very helpful and my problem was resolved quick after i was inform my problem

2nd times its was the same problem as 1st time and casino support cant not find out what wrong with my deposit and keep me have to wait but dont know when i can get credit to my casino account. so i m afraid that i will wait so long as last 1st time i come to submit complaint before this complaint .

3rd times this trouble occur in the same day of the 2nd problem and same trouble but this time they told me that my deposit was declined and they refuse that they dont get my money

Pls help me to resolved the problem

Disputed Casino SlotV Casino

Reason Amount not credited

Amount ฿500

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

psl88fwin

• Thailand • 4 reviews

7 years ago

Thanks to find out what wrong with trouble and credited back to my account Now i just got credited of 18/05/2018 at 22.22 pm payments 500thb in my account already, too late and long discussing but in the final the trouble is reolved is the best things.
thanks u www.askgamblers.com again for the useful information .

SlotV Casino

• Representative

7 years ago

Dear psl88fwin, we re-contacted your bank. As we were able to find out, indeed, one of your 500 baht transactions was unsuccessful on our side, but it was considered successful on the side of your bank. Unfortunately, we did not receive a callback about this, so we could not see this payment. In addition, due to the big time difference between your time zone and the European - there was a confusion of dates. We studied out the history of payments for May 18, whereas on European time the payment was made on May 17. Now the deposit is credited to your account. We offer our deepest apologies and hope that you will understand that we simply could not see your payment.

psl88fwin

• Thailand • 4 reviews

7 years ago

i did NOT received any credit from SlotV except 500 thb of 18/05/2018 at 09.09 am my payment just only 500thb was credited to my account back on MAY 23, 2018. JUST ONLY THIS CREDITED I GOT FROM SLOTV in lately.
As my statement i inform here that on 18/05/2018 at 22.22 pm 500thb of my payment was paid to u you did NOT credited to my account yet . i just told that your system was declined but my money was paid to u on declined system of your , i dont know what wrong with your system but my money goes to your already. why u not shameless i was inform everything i got and did not got. your info changeably

SlotV Casino Complaint Stats

Resolved 19 / 21

Avg. Amount $24,682

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

SlotV Casino Complaints

See all complaints for this casino

Casino took money after wagering

Hi all,

I registered here today on 3.8.2022 and took the Welcome Bonus. I deposited 180 euros and so I got another 180 euros as a bonus.

I started to play and felt lucky today. I won over 3000 euros in a single game, and after the welcome bonus wagering requirement my balance was almost 5000 euros.

At the end of the wagering I felt great and was preparing myself for a big incoming withdraw. Instantly after the last wagering spins I realized something weird. My balance dropped from circa 5000 euros to 692,50 euros! (see the screenshot).

I asked the chat, and he told something really weird (see the screenshots). He told that today morning they had changed the bonus rules so that a person can only take 500EUR from bonus. However, any kind of this does not read on their web page in the bonus rules. The chat told me that they will only be read there on the next morning. I had accepted the rules I read from the web page, and I dont think casino should change the rules during my game session without noticing me or writing the rules down to be visible. Also during the playing session I realized that soon after I started playing certain game, I realized that they changed the amount that counts to wagering from 100% to 50%. These games are not listed in their web page neither (screenshot). Examples: Fat Rabbit, Mystery Museum.

I read carefully the rules again, and it says in their bonus rules nothing about the maximum winning amount with bonus. I have added the rules here as well as a screenshot. I thought that giving a " 100% bonus up to 500EUR " means the maximum bonus amount, not the maximum winning amount.

Please, help me in any possible way to get my money back.

Resolved

€5,000

Ignoring any responsible gambling obligations

Hello, I have been asking slotv for a permanent closure since 2/2022 (over 10 emails )and they keep convincing me to stay and each time they don't close the account. Since then I lost $1,000.

I want a refund for all the amounts lost from February till today. Yesterday alone I lost 200$ And kept asking for permanent closure and they tell me to stay we will give you bonuses, luck will change, and soon you will win with us...

Unresolved

$1,000

Trying to steal my deposits

Hello askgamblers and players reading this complaint!

I'm not writing in the hope of resolving the situation (the casino refused to address this issue with me), but to warn you about what casinos should not contribute a single cent. This casino-real cheaters who are stealing customer deposits. It belongs to AVENTO NV (they also have a few clones frank, drift, aplay, colambus and others, be vigilant) After registration and making a deposit of 500 euros, my account after 4 days of play (I played sports and my results were quite normal (first lost to 200, then made the balance of 700, while playing mostly in soccer tournaments uefa) When I tried to withdraw 50 euros my account was sent to a video verification (before that I had sent all the required documents).After video verification after 10! days I was told that my account is blocked and I will not receive any money, despite the fact that I talked to them more than 15 minutes by video about everything in the world. My deposit, which is more than 80% of the account amount, they also refuse to return it to me and now I understand why. They are casino swindlers who appropriate their customers' money under false pretenses, so do not doubt that if you have serious money there, you will be robbed the same way as I was, under false pretenses, and they will even take your personal money. I have also complained to the regulatory authority, which gave them a license, but I do not know whether it will help anything.

Requirement of the casino - to return my money and at least my deposit, because the casino is engaged in illegal enrichment at the expense of customer deposits.

ps.I send you screenshots of my deposit and blocking (in 4 days), as well as messages from tech support with a translator, since you rejected my previous complaint

Resolved

Casino confiscated my money

I received money from another casino on the Jeton wallet. I will attach a screenshot of my personal account; there you can see the transaction. With Jeton Wallet, I was withdrawing the month (by bank transfer), but in the end it did not work out due to the lack of VO CODE. They returned the money back to my wallet and I wondered if I could withdraw this money through the casino. Ie make deposits from a bank card and Jeton and withdraw money to a bank card.First, I tried EVERUM casino, they refused me and returned the money back to the wallet (I paid a commission of 5 euros). Then I saw the SlotV casino and decided to write to them about this. I asked if I could withdraw money to the card if I make a deposit from the card and Jeton Wallet. And in the chat they said yes you can !! I asked again for the account of the wager x3 and they said if you make a deposit, you can immediately apply for a payment. I just made deposits (did not take any bonuses) as I was told in the chat. I asked several times and trusted. I made deposits, placed a request for payment, went through verification and the next day my account was blocked (I am a fraudster) and the money was stolen. And I just want to get my money back and that's it. I think this is normal. All screenshots of where I got this money from, what I was told in the chat I will attach
These screenshots show where I was withdrawing to Jeton Wallet. I also took a screenshot in the wallet chat (I asked them to write a problem why they got a bank transfer error).

It can also be seen in Russian, I went from the phone and they again offer me to do it again, do you understand? Like, make deposits and withdraw to the card everything is fine, but not everything is good.Here in the screenshot you can see from EVERUM that they just returned the money back to my wallet. I ask the same from SlotV. I didn't want to break their rules, but for some reason they didn't tell me about it in the chat. If they told me in the chat that you are breaking the rules in this way, I would definitely not do this. I am not a crook, I am an ordinary person. I could withdraw money by requesting the required code from the bank, but I got tired of waiting and wrote to the casino about this. Please return the money. What else do I need to provide

Resolved

€437

Problems with pending withdrawal and account verification

Made an initial deposit of 800€ to SlotV. I had existing account at SlotV and made succesful deposits and withdrawals at casino last September. Played a while and raised balance to approx 986 euro and made a withdrawal. I had to make to identifying process all over, which was natural, since my address had changed and I used new deposit payment. Before the deposit, I confirmed from CS if it is ok to deposit while address change is still pending. That was ok.

Documents got verified, but the withdrawal still pended for "security checks". Please note that there was no misuse or bonus abuse, since it was a raw deposit with existing and already in the pas verified account.

I made the withdawal on 2.7 and took it away on the next and made a new withdrawal request on 4.7. CS said the same about routine check on the account. On Monday 6.7. I got a request to submit a selfie with chat window, date on the paper and passport to verificiation. I did this, but it got rejected, since SlotV did not accept date on the computer screen. Made a new selfie, which CS later confirmed was accepted. The withdraw was still pending and CS said that there is a final check going on.

I mailed CS on 5.7. in the evening, no answer. I reversed the withdrawal and made an initial new withdrawal this morning with sum of 900€, still pending.

Strange action on my opinion, since account has been verified in the past and I have submitted all the relevant documents and selfie, which are all confirmed to pass through (as CS said).

Resolved

€900

17 Days and still no payment

Did not use bonus or violate terms, and also verified my account the same day i started the withdraw process.

Now 17 Days later and I dont know how many mails still no money. 3 Times ive been told about some technical issue and once of an issue With my card so I had to deposit money and then try to withdraw to that card. Still no money.

So my problem is that I get no feedback on whats happening and it have soon taken 3 weeks to get my withdraw.

Resolved