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Giving me the runaround with my payment and account verification


10 years ago
Hy

I had more than 1 Issue with this Casino
I dont can Veri my Acc.They say i must have an Driving Licence and a Bithday Certificate(???).Yes really they say this!Im from Germany and i dont have an Driving License or Birthday Certificate.

Now they dont give me not the Money.


I had Upload my ID with the Upload Tool from this Site and they dont Receive them(2 Times)I had send the ID now 2 Times to the Acc Team and to the Manager.

They dont want to pay my Money i think thats the biggest Joke ever!

I had them send my ID,Proof of Adress and my Mastercard Copy thats more than enough.I think what the most Site says Grimms.se dont pay any Money to anyone.
Its a Runabout with this Casino and never any had received any Money

Thats the biggest Fake i have ever seen they want Documents they we dont have in Germany.

Dear Askgamblers please check this for me
Disputed Casino Grimms Casino

Discussion

User name
Hi,

We are happy for you!

For any further queries, please feel free to contact me on my email.

Best Regards,
Manager
Live Bingo Network
email: manage­­r@­l­i­ve­­bin­­go­n­e­tw­­ork.co.uk
User name
Money was in my Acc

Case Closed

THX TO ASKGAMBLERS!!!
User name
Hi,

We are sorry for the inconvenience caused, the requirements of documents is as per KYC requirements which is clearly listed on our site terms and conditions, https:­//w­ww.g­ri­mms.se­/co­nte­nt/­ter­ms-­con­ditions

The list of documents allowed, every detail is listed on our website and on the documents upload, if the size of the document is more than the allowed, documents will not be uploaded and hence you would have the received the problem.

On the payment, we have never withheld any payments nor will we, we have nevertheless received your documents and your withdrawal will be processed soon.

I appreciate your patience and going further, should you have any issue, please feel free to contact me on my email.

Best Regards,
Manager
Live Bingo Network
email: manage­r@l­ive­bin­gon­etw­ork.co.uk
User name
I had send now all Details to the Gambling Commision;)
I hope they will resolve this

Grimms Casino Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 6 days
Avg. Response Time 1 day