I got a no deposit bonus 20$ at Golden Cherry...
After I fully wager my bonus remaining balance was 100$, I sent all the necessary documents to prove my identity, make the deposit 25$.....
12 july I recieved an email from Joy Finance...
Thank you for sending in your Faxback verification form along with the supporting documents.
You will be pleased to know that your player account has now been approved for withdrawals purposes.
To make your request please go to the withdrawal tab in the cashier and enter the requested information.
Please note that other than the amount requested we do not use the details entered at the cashier to send you winnings, we use whatever you provided us on your Faxback from.
Please make sure to keep us informed of any changes to your address or bank account to avoid delays with any future payments.
If you have any questions you can contact us via email, or you can contact customer support via phone & live chat 24/7
When I go to cashier and try to do my withdraw it's write error ....
"The deposit was not successfully completed:Please contact customer service with the following reference.(Withdrawal failed, processor returned error(s): Before you can withdraw to a moneybookers account you must first make a verification deposit to the same account. Please go to the Deposit section and make a deposit with Moneybookers and then try the withdrawal again)"
my question is the problem a support meets every day a different answer =))), one operator first said that I was not fully confirmed my identity, and another said to reinstall the client -casino .....
in the end no one can tell what is the real cause of this error
now 3 months later I am writing letters to them ...... but all in vain
I can provide screenshots of all the letters of the casino in order to prove my problem, as well as screenshots of this ERROR and correspondence with many operators at Live Chat.....
I understand that the amount is small, but still do not want to make such indifference on the part of the casino has been reported for the other players, if they have a problem!!
thank you in advance for your help in solving my problem