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Getting the runaround from this casino


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By ahalili
11 years ago
Message on forum
I have been waiting since july 24 for my two withdrawals to be sent to my bank account. That is just the time my request was sent to a third party website from slots jungle. They were reasonable fast when it came to verification of my account then the withdrawal request took a few more days and then I received an email stating the funds would be deposited into my bank but it was handled by this third party website called clickturbine.com. slots jungle created my account at clickturbine.com and provided all my account information. Upon going to this website I had to request that the finds be withdrawn which I did, and this process took like 5 days and then it was approved and there was a tracking number for me to track the funds through my bank meanwhile they said it would be another 3-5 days for me to see the money in my bank account. So it was like 3 days and I called the bank to give them the tracking number and they could not find nothing. So I emailed clickturbine support and they got back to me the following day telling me that my routing number was wrong, and I emailed back the correct routing number and told them that it was impossible that the routing number was wrong because I got an email from john (the finance guy from slots jungle) stating he needed my ach routing number instead of the wire transfer routing number and so I emailed him the other number. This all happened prior to my account being sent to clickturbine. So now after a couple emails expressing my views and disappointment I get yet another email saying I have to wait even more time and the money should be in my account by august 12. Now I am just getting this feeling that I am not going to get my money and I am kind of ticked off. What, if any, are my options? Please help me.
Disputed Casino Slots Jungle Casino
Amount $1000

Discussion

User name

We got evidence from a casino and confirmation from the player that winnings have been received. We consider this complaint resolved and closed.

User name loyalty-level-2
Well im still waiting for my second withdrawal and everyone keeps telling me to wait longer than the last person. But still havent heard anything new and im starting to think im not going to get it. Slots jungle sent me an email saying that the funds were returned and I just need to wait 2-5 days more and its been 5 days so I forwarded that email I received to clickturbine and they are saying monday at the latest. If this isnt considered a runaround I dont know what is. I have been waiting for the second amount of $500 since I requested the withdrawal from clickturbine on july 31. Its now august 23. But this timeframe does not include the time I have waited for slots jungle as well. Its just getting ridiculous now, cause you cant play on the casino sites unless you deposit funds right away but trying to get your winnings is a horrible process. Yes part of it was my fault because I mixed up the two routing numbers for my first account but they were correct, but I fixed it and opened a new account which was fine because I was able to get one of the withdrawal, but I dont understand why im not getting the second one by now. You would think because I have been waiting for so long they would make sure I was a top priority but I guess I dont spend enough at their casino. I dont know what the problem is but after this im seriously going to reconsider playing online.
User name loyalty-level-2
I am still waiting for my second withdrawal of $500. Been in touch with both clickturbine and slots jungle they both say it should be processed very soon, I am hopeful that I shall receive my winnings in a day or two I HOPE.
User name
Hi ahalili,


great. I spoke with our account managers and someone will get in touch with you to keep you up to date with the information of where we are standing.

I believe they will be able to assist you well.

Please leave this complaint with my reply until you receive the payment, so It wont close as unsolved or unattended.

Best regards and looking forward to hearing from you again :)

Clara

Slots Jungle Casino Complaint Stats

Resolved 62 / 77
Avg. Amount $1,331
Avg. Complaint Duration 46 days
Avg. Response Time 2 days

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